I believe you are correct in your assessment that the issue is related to your router. Likely, that issue involves configuration - of your router and/or your laptop computer.
(01) Is the computer that is running Vista connecting to the Internet (via the router) using a wireless network adapter or a wired network adapter?
(02) Assuming that the Vista computer is connecting to the Internet wirelessly, please, tell us the manufacturer, model number and version of your router.
If the Vista computer is connecting "wired" and not "wirelessly" AND you have no other devices on your LAN (home network) that are successfully connecting to the Internet wirelessly through this router, then, it's possible that the router's radio is not enabled. However, if the laptop is "seeing" your router, then, of course, that isn't the case.
(03) Are you sure you are attempting to connect to the correct wireless router from your laptop?
I've seen it quite often where users will think they're connecting (or trying to connect) through their own router when, in fact, the router is a neighbor's (not their own).
(06) You can avoid this possibility by assigning an unique SSID to your wireless radio. In other words, change the SSID (wireless router's "name") to something other than the manufacturer's default SSID. (e.g. Netgear's default is "netgear" and Linksys's default SSID is "linksys", etc.)
It's best, for security purposes, not to assign a revealing SSID (e.g. "TheSmiths" or "2201YourStreetName", etc). Call it "BlueMoon" or whatever you like. Just something unique yet not revealing of your identity or location.
(07) Please, tell us the manufacturer, model number and revision of your router.
(08) Please, tell us the manufacturer, model number and serial number (or service tag) of your laptop computer.
(09) Please, tell us the operating system that is running on your laptop computer.
W/ this information, we'll be able to provide you with specific instructions for correcting your laptop's connectivity problem at home.
(10) Do you know if you have WEP or WPA encryption enabled on the router?
If you do, then you will need to enter either the router's wireless encryption "password phrase" or the hexadecimal key code password in order for the laptop to be allowed to access the Internet. You should only have to do this one time - then your computer will save the information.
If you've been connecting to free networks fine, then you've likely not been required to enter a password phrase or key in order to connect.
Please, post back here w/ answers to the questions I've asked here along with any other questions, comments, and observations you might have. We'll continue to work w/ you on this issue until it's resolved.
Apr 15, 2008 |