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First print a self test page on the printer and check if you have black print on it or not.
To do that Go to your printer :-
Press Setup button -->Go to print report-->hit ok--> use arrow keys and choose the self test page.--> hit ok.
If you have the self test page fine then try to make a black copy from the printer.
Put a black font printout on the scanner glass facing downwards. Press copy black
Check if you have the black ink working.
If yess then there is some thing on the system you are doing wrong. May be the printer properties needs to be set or some settings needs to be checked.
If no then try to clean he ink cartridge and try to align the cartridge on the printer.
To align Do this
Press setup-->use arror keys to navigate to tools -->and choose the option align cartridge or align printer.
If you do not find the option in the tools option try looking for it in the print report...
On the computer Go to printer under control panel and right click on the printer and go to print prefernces --> go to the TAB called colors and under color options -->choose print in greyscale--> and under that choose the Black only option. --> hit apply and then hit ok.
You have to change the Print -> Settings -> Preferences
O Print in color (this means color inclufing B&W) O Print in Black (this means print in black only) Select the Print in Black When the printer says replace the color cartridge, just close the window instead of saying Yes or OK. This is not the official HP trouble shooting solution. But, it often works Good luck luciana44
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.