Question about HP DeskJet 990cxi InkJet Printer

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Color prints not working

9900cxi printer re installed after period of sitting idle. Works fine but cannot get it to print color but black works ok. I have replace color cartridge witha new one but still does not print colour.

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Have you gone to file> page setup>printer>properties>paper/quality hope this helps regards Jim

Posted on Apr 30, 2009

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Installed a new HP black ink cartridge; the officejet 8500 pro will not print any black print. The color ink works okay.


First print a self test page on the printer and check if you have black print on it or not.

To do that Go to your printer :-

Press Setup button -->Go to print report-->hit ok--> use arrow keys and choose the self test page.--> hit ok.

If you have the self test page fine then try to make a black copy from the printer.

Put a black font printout on the scanner glass facing downwards. Press copy black

Check if you have the black ink working.

If yess then there is some thing on the system you are doing wrong. May be the printer properties needs to be set or some settings needs to be checked.

If no then try to clean he ink cartridge and try to align the cartridge on the printer.

To align Do this

Press setup-->use arror keys to navigate to tools -->and choose the option align cartridge or align printer.

If you do not find the option in the tools option try looking for it in the print report...

On the computer Go to printer under control panel and right click on the printer and go to print prefernces --> go to the TAB called colors and under color options -->choose print in greyscale--> and under that choose the Black only option. --> hit apply and then hit ok.

Now try printing..!

Let me know if any of these steps works....

May 12, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

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You have to change the Print -> Settings -> Preferences

O Print in color (this means color inclufing B&W)
O Print in Black (this means print in black only)
Select the Print in Black
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This is not the official HP trouble shooting solution. But, it often works
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luciana44

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I flipped up the leve on the right and removed the print head assembly and cleaned it real good and now it works perfect.

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If still no good, your black cartridge might have dried-up

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