Most email users experience that dread of realizing they
can't access their messages at some point, but the trick is not to panic.
Microsoft has procedures in place to help you get back into
your Hotmail and see what is waiting for you in your inbox.
Check you username and password.
Hotmail passwords are case sensitive, so something as simple
as having your caps lock on can keep you from accessing your account.
Double check to be sure you are typing both your username
and password exactly how you created them.
Reset your password. If you haven't logged into your Hotmail
in some time and suspect you might be using the wrong password, click the
"Forgot Your Password?" link on the Hotmail log-in page.
On the next screen, follow the prompts to enter your email
address and the given security verification code.
Click "continue" and on the next screen, select
the option that allows you to answer your pre-set security question.
This is a question you supplied when you set up your Hotmail
After correctly answering the question, you will be prompted
to reset your password.
Clear your browser history and temporary Internet folders if
you are continually getting a "Page Cannot Be Displayed" message when
you log in.
The exact procedure for doing this depends on your operating
system and browser.
If you continue to get see this message, it could indicate a
problem with the Hotmail server.
Check the status of the network on a site like Down Right
Now that reports server problems on popular sites.
Submit a support request on the Windows Live page.
On the Windows Live site, select "Hotmail" under
A search screen will open that will allow you to check out a
variety of Hotmail related support topics.
At the bottom of that screen, choose "get more
help" and then "support."
A support form will open for you to complete and submit to
the Hotmail team.
You will receive an answer within 24 hours.
Note that you will need a second email account that you can
access so that the Hotmail support staff can send you your answer.