Question about Plantronics Explorer 320 Wireless Headset

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Lost the manual - how do I turn the earpiece volume up

I seem to have poorer quality sound. I assume there is a way to increase it - any suggestions

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Yes. Just move the button on the ear-piece in an "up"position while you have it on..

Posted on Feb 18, 2009

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1 Answer

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If this is the product i think it is i would suggest actually turn down the earpieces volume and raising the phone volume to hundred because i believe the volume controls on the headset also affect the microphone playback

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By having your microphone set to level A, B, C, D put it on A to start and while talking to someone who can here you while you switch through. Most systems are set to B for standard use. On the back of the unit is an up or down microphone, that would allow your voice to be made higher or lower.

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Make sure the headpiece is charged. Turn the headpiece off by pressing the little black button on top of the earpiece and holding for about 5 seconds. Turn the earpiece back on again the same way. You should have a slow flashing blue light on the mic boom. The base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
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1 Answer

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It sounds like your microphone volume is too loud. Get someone on a call with you so they can tell you how it sounds as you adjust it. Turn down the mic volume by pressing the + & - buttons on the earpiece together once which puts the earpiece into mic adjust mode. Then decrease the mic volume by pressing the minus button a few times until it sounds right. The earpiece will automatically revert to normal mode within a few seconds.
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You can then change the side of the ear wire and or the earpiece for a different size supplied by RIM when you bought the device. I don't know how/where to get new earpieces. They don't seem to sell them separately...which is rather frustrating considering the price they sell this device!

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Had the same problem with the BT250v 'connected' to my Nokia 6021. When connected to my notebook, the 250 did produce sound, so decided the Nokia was the problem. Fixed the problem by doing a full reboot of the phone like this:

 

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Phone: Delete the BT connection to the Jabra (in BT settings)

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Phone: Turned off the phone (I've even removed the battery)

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Phone: Connect to Jabra

 

Problem fixed!

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