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Does everything else work the way it should? I am assuming you have the voice announcements turned on. Try it with the voice announcements turned off and just audible cues turned on. If it doesn't sound right on that setting, the audio chip on the main board is bad.
Connect your satnav to your computer with the mini USB lead and run the WEBUPDATER program. Webupdater will find any updates to your software that are available. Select all and install them to your satnav. When the update is complete it will then find optional updates including VOICES. Select a few of the English speaking voices and they will be downloaded to your satnav. After the download is completed SAFELY disconnect your satnav from your computer and restart it.
Press LANGUAGE This brings you to a screen with 3 items; VOICE, TEXT LANGUAGE and KEYBOARD
Press VOICE and select one of the English speaking voices you downloaded.