Question about HP DesignJet 500ps InkJet Printer

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System Error My Designjet 500, which I recently replaced the belt on, and was working, says System error 21:10 and contact hp support?

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System Error 21:10 refers to the Service Station, the Aerosol fan is probably dirty. Clean the station and especially the fan, check that there is no ink build up on the fan and its running freely, do a reset if necessary or replace the unit.
Good luck
Dave

Posted on Feb 18, 2009

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Designjet 500 plus 42" issues


System error 56:10 Explanation
Drive roller encoder sensor error.
Recommended action
Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
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System error 56:13 Explanation
An error in the drive roller encoder sensor quadrature has occurred.
Recommended action
Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
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Jul 27, 2015 | Printers & Copiers

1 Answer

I am still having a problem with HP designjet 500 Plus showing error 86:01 then writing so:Severe error: 0 x 8010003 task: tMech file: sequence.c line: 636


sounds like the printer is broken pretty badly. Is it still in warranty? Contact HP for a replacement, or else it's time to buy a new one.

Nov 11, 2014 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

Code error 24:10


ISSUE: The printer front panel displays System Error 24:10. The printer may not print, and in rare cases, ink may leak from the printer. SOLUTION: HP is investigating a recent issue with some HP 91 Ink Cartridges in HP Designjet Z6100 series printers. A combination of factors related to handling during shipping have resulted in a very small incidence of HP 91 Ink Cartridges with the System Error 24:10 error. When the problem occurs, the printer front panel displays System Error 24:10 and the printer may not print.
HP regrets any inconvenience this may cause. Please contact HP Customer Support for assistance. Click here for information on how to contact HP support at http://welcome.hp.com/country/us/en/wwcontact_us.html.

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86:01 error in designjet 500 plus Paper jam...


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Problem Description: Carriage-Axis shutdown.
Corrective Action:
If this error code appeared but was NOT caused by a paper jam, then try the following:
  • Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod.
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1 Answer

I am HP partner tech and have a problem which HP are not interested in. Fitted a new electronics module and now get 05:10 error which is bad/missing formatter, printer has never had a formatter. I press...


System Error: 05:10 Error (Only applicable to HP DesignJet 500 Series)

Problem Description:
HP-GL/2 Accessory Card failure.

Corrective Action:
Power OFF the Printer and replace the HP-GL/2 Accessory Card

Remove the Formatter

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2 Answers

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3 Answers

HP 500ps showing error is System error 86:01


System Error: 86:01
Problem Description: Carriage-Axis shutdown.
If this error code appeared but was NOT caused by a paper jam, then try the following:
* Too much friction in the Slider Rod. lubricate the Slider Rod.
* The Carriage is bumping into the Service Station. If the carriage
is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
Service Station/Aerosol Fan Assembly

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