Question about Philips ToUcam Fun II Webcam

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Webcam PCVC840K, the input stops spontaneously

I use Windows Media Encoder to transmit the webcam’s image to the server, ever since 2005. Recently the image input stops spontaneously several times in a day and I must restart not only the encoder but the PC for restart the transmission. I reinstalled first the encoder then the webcam but the problem didn’t cease. Can you help me? Thank you very much.  (Excuse me for my poor english…)

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  • 15 more comments 
  • kitlei2 Jan 23, 2009

    I use Windows XP Professional and I don't made a complete un-installation, only a new installation. Shall I un-install it?

  • kitlei2 Jan 23, 2009

    Now I'm downloading it.

  • kitlei2 Jan 23, 2009

    Excuse me, I am very inexperienced: on these pages I see only "download" of software and drivers but nothing about uninstall...

  • kitlei2 Jan 23, 2009

    My problem is that I have the system in Hungarian language... "Universal Serial Bus controllers" is "IDE ATAPI/ADA controls"?


  • kitlei2 Jan 23, 2009

    Now I'm trying to downloade it but it is more complicated to me than the previous solution... but I don't see here my earlier message: I have the system in Hungarian language and I wish to know if "Universal Serial Bus controllers" correspond to "IDE ADA/ATAPI controllers".

  • kitlei2 Jan 23, 2009

    Oh, USB controllers... there the first one is Intel(R) 82801DB/DBM USB 2.0 - 24 CD, shall I choose this?

  • kitlei2 Jan 23, 2009

    The other ones - those Intel(R) - are:


     


    Intel(R)
    82801DB/DBM USB -24C2



    Intel(R)
    82801DB/DBM USB -24C4



    Intel(R)
    82801DB/DBM USB -24C7




  • kitlei2 Jan 23, 2009

    Yes, I do. Thus, I shall remove Philips ToUcam Pro Camera?

  • kitlei2 Jan 23, 2009

    Thank you very much; in this moment the webcam is functioning (http://web.t-online.hu/burgundia/) but at its next stop I'll follow your advice and naturally I will inform you about the results; I'll consider it "good" if it will work 3 consecutive days without problems (because there are some days without spontaneous stops, while in other days it stops several times).  Many many thanks!!!

  • kitlei2 Jan 23, 2009

    Yes, it is my place, Debrecen in Hungary, the "problematic" webcam is in one of my windows.

  • kitlei2 Jan 23, 2009

    I hope the solution will be helpful, thank you very much.

  • kitlei2 Jan 23, 2009

    Yes, it is a streaming webcam. :-)

  • kitlei2 Jan 26, 2009

    Dear Micromaster, unfortunately I need further assistance: I
    disinstalled the webcam, then downloaded the driver not from my installation CD but from the
    site you suggested (http://downloads.phpnuke.org/en/download...),
    but returns and persists my original problem: the encoder (WME) input makes several
    spontaneous stops in a day and in order to restart it I must restart the PC,
    not only the webcam driver. Can you suggest me some other solution? Thank you.



  • kitlei2 Jan 26, 2009

    I’ve forget to say that this was the first thing I made, prior
    to uninstall and reinstall the encoder and the webcam driver, but the system restore
    didn’t resolve the problem.



  • kitlei2 Jan 26, 2009

    The problem persist for two months and I restored the state of about a year ago.

  • kitlei2 Jan 27, 2009

    Well, with this new download the input functioned for 90
    minutes and then stopped as previously… I am distressed. :-((


     


    These stops are completely independent from the other
    programs running on the PC, the image input stops even if it is the sole
    running program.


     


    At the first emergence of the problem (two months ago), in
    order to filter out the incidental program conflicts, I uninstalled Google
    Chrome browser, Skype and Windows Live Messenger, but without any
    effect, thus I reinstalled all of them.



  • kitlei2 Jan 27, 2009

    Reinstalled 2 times since this problem exists... In these two months I have:


    - uninstalled and reinstalled Google Chrome, Skype and Windows Live Messenger;
    - restored Windows to a state of a year ago;
    - uninstalled and reinstalled Windows Media Encoder two times;
    - uninstalled and reinstalled the webcam driver several times, from several sources: my installation CD and two websites proposed by you.

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  • Master
  • 3,614 Answers

For additional info needed.

may i know the OS you are using.
did you do a complete un-installation of the device driver in your PC?

Let me know

Posted on Jan 23, 2009

  • 14 more comments 
  • micromaster
    micromaster Jan 23, 2009

    initially download the driver Webcam PCVC840K HERE

  • micromaster
    micromaster Jan 23, 2009

    yes. DO a complete uninstall of the driver, including the software content of the device.

    for a complete click here>>> Philips Support

    Update me here, how thing's get done.


  • micromaster
    micromaster Jan 23, 2009

    try also this one;

    for a complete click here>>> Philips Support

    good luck


  • micromaster
    micromaster Jan 23, 2009

    Philips PC Camera PCVC840K

    PCVC840K/00

    detailed instructions and on how to & fix;

    SET UP & INSTALLATION SUPPORT


  • micromaster
    micromaster Jan 23, 2009

    if the pages i sent to you, makes you unfamiliar, just do the usual way uninstalling the device driver.

    CCleaner was mentioned there, you can use this.


  • micromaster
    micromaster Jan 23, 2009

    No. that for the harddrive.

    it must be under "Universal Serial Bus controllers"

  • micromaster
    micromaster Jan 23, 2009

    "Universal Serial Bus controllers" correspond to "IDE ADA/ATAPI controllers".

    No. that for the harddrive.

    it must be under "Universal Serial Bus controllers"

    if you will look into the device manager it was in the lower list.


  • micromaster
    micromaster Jan 23, 2009

    please identify each on the list.

  • micromaster
    micromaster Jan 23, 2009

    do you how to uninstall or remove using the ADD/REMOVE PROGRAMS from the Control Panel.?

    This is much easier to do this work.


  • micromaster
    micromaster Jan 23, 2009

    YES. complete/all similar programs related to the camera.

    and after all was removed. Restart the unit, let the camera detect by your PC, and then install again the driver.

    if you have a camera installation cd use it.


  • micromaster
    micromaster Jan 23, 2009

    Your Welcome...

    Thank you for using fixya.

    Visit us again.

    Please rate my solution.

    Thanks


  • micromaster
    micromaster Jan 23, 2009

    ****is the page i'm viewing was your place...?

    >>>>http://web.t-online.hu/burgundia/<<<<




  • micromaster
    micromaster Jan 23, 2009

    ah.. so this feed is live streaming, ha?

  • micromaster
    micromaster Jan 26, 2009

    since when this problem starts?

    try to do a system restore on your unit, restore it to the date when it was working without error.


  • micromaster
    micromaster Jan 26, 2009

    try also this one;

    for a complete click here>>> Philips Support

    good luck

  • micromaster
    micromaster Jan 27, 2009

    re install the Windows Media Encoder.

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