Question about HP Photosmart 3210 Printer

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Scanner Error - Scanner Bar will not scroll across glass no scan or copies

Out of the box it seems the scanner light is stuck at the top of the glass (near the hinges) and does not move across the glass. The bottom seems able to move but not the top. I have taken off the front two screws but am unsure how to remove the rest of the top cover. Also, once the cover is removed, I could use some guidance. HP support was the WORST experience I've ever had to date (which is REALLY bad).

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Re: Scanner Error - Scanner Bar will not scroll across...

I couldn't find anything specific to the 3210 online. Long shot, but this link is very detailed about another (very different) HP model that may just give you some ideas. Usually on this type of hp unit, once you have the front two screws out the top cover wil just hinge towards the rear. Could you post back some close up photos, hopefully we can give you some more help :)

Posted on Jul 05, 2007

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I cant copy or scan because the message scanner lock error

The scanner which moves left to right underneath the glass is either stuck or has gone bad. Turn on the machine with the top cover open and see if the scanner moves all the way to the right and then to the left. Good luck.

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Ricoh MP 2500 copied documents have a line across top of page when fed into document feeder when document is scanned the line appears on the scanned version as well. line does not appear on...

Clean the scanner strip glass. This is the thinner strip of glass that runs from front to back right next to the large glass. This glass is only used when scanning/copying using the document feeder. The line you are seeing is because something has become stuck to the glass so when the documents are fed over the strip of glass, the scanner reads the stationary spot of debris as a solid line. Clean the glass very well using a cloth and some glass cleaner. I have seen something get under the glass as well but this is very rare. Rest assured tho that the line is being caused by something on this strip of glass.
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Try this one open up the scanning lid, use a small allen wrench and pull the screw at the left side of the frame that holds a 1 inch wide by 12 inch long piece of glass. pot ur finger inside the housing and begin to roll the gear/rubber belt to move the scanner bulb assembly towards the left side as far as you can go. Then, turn the machine off and on.
If you are adept at printer repair, remove the right side cover, by removing the two screws in the hand hold area. pull the cover out at the bottom, using the handhold area, it will pop quite loudly. Once you get the cover off, you will find a large sheetmetal box with a row of connectors across the top of the circuit board. You do not need to remove the sheetmetal box to access the connector I am referring to. The four wire bundle I'm referring to has black, yellow, blue and red wires going to it. It's pretty much in the center of the row of connectors Be sure it is secure.
If the connector is securely inserted and no pinched wires are observed, the next most likely cause for this issue is a calibration stip for the scanner head inside of the scanner top. There are no spare parts for that level of repair. Opening the scanner top to repair it is likely to let in dust or debris and you won't find much that can be done if the calibration strip has moved or delaminated. The scanner top will need to be replaced. I believe the part number for the scanner top is Q3948-60191 unless it's been replaced with a newer part number.

that shud work if it doest contact hp....
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White lines across my scanned images

I had the exact same problem! the problem seems to be with the CCD calibrating itself before it starts to scan.

If you look into the scanner, the scanner glass extends itself into the casing of scanner where the CCD rests. Every time before the scan starts the CCD starts to calibrate itself in its housing before it starts to scan. If there is any reminiscence of dust or anything object (like a piece of paper) stuck in the edges where the CCD rest, the white balancing is thrown off and it causes white lines to appear along the entire line where the dust was present.

Ideally the solution would be to open the scanner casing to clean the housing where the scanner CCD rest. This would solve the problem.

If you are unable to open the scanner casing, then try using a piece of paper or a thin edge of a cloth, slightly dampened to reach into the edge of the scanner glass where the CDD rests and clean it. This is what i did and this solved the problem.

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this error belogs to Exposure lamp problem ? cause of this error 1. Defective scanner PWB. 2.Defective exposure lamp or inverter PWB. 3.Incorrect shading position poor . 4.poor contact of the connector terminals Solutions:- 1. Replace the scanner PWB and check for correct operation. 2. Replace the exposure lamp or inverter PWB. 3.Adjust the position of the contact glass (shading plate). If the problem still occurs, replace the scanner home position sensor. 4.Check the connection of connector YC7 on the scanner PWB, and the continuity across the connector terminals. Repair or replace if necessary.

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