Scanner Error - Scanner Bar will not scroll across glass no scan or copies
Out of the box it seems the scanner light is stuck at the top of the glass (near the hinges) and does not move across the glass. The bottom seems able to move but not the top.
I have taken off the front two screws but am unsure how to remove the rest of the top cover. Also, once the cover is removed, I could use some guidance.
HP support was the WORST experience I've ever had to date (which is REALLY bad).
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Re: Scanner Error - Scanner Bar will not scroll across...
I couldn't find anything specific to the 3210 online.
Long shot, but this link is very detailed about another (very different) HP model that may just give you some ideas.
Usually on this type of hp unit, once you have the front two screws out the top cover wil just hinge towards the rear.
Could you post back some close up photos, hopefully we can give you some more help
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The scanner which moves left to right underneath the glass is either stuck or has gone bad. Turn on the machine with the top cover open and see if the scanner moves all the way to the right and then to the left. Good luck.
Clean the scanner strip glass. This is the thinner strip of glass that runs from front to back right next to the large glass. This glass is only used when scanning/copying using the document feeder. The line you are seeing is because something has become stuck to the glass so when the documents are fed over the strip of glass, the scanner reads the stationary spot of debris as a solid line. Clean the glass very well using a cloth and some glass cleaner. I have seen something get under the glass as well but this is very rare. Rest assured tho that the line is being caused by something on this strip of glass.
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Try this one open up the scanning lid, use a small allen wrench and pull the screw at the left side of the frame that holds a 1 inch wide by 12 inch long piece of glass. pot ur finger inside the housing and begin to roll the gear/rubber belt to move the scanner bulb assembly towards the left side as far as you can go. Then, turn the machine off and on.
If you are adept at printer repair, remove the right
side cover, by removing the two screws in the hand hold area. pull the
cover out at the bottom, using the handhold area, it will pop quite
loudly. Once you get the cover off, you will find a large sheetmetal
box with a row of connectors across the top of the circuit board. You
do not need to remove the sheetmetal box to access the connector I am
referring to. The four wire bundle I'm referring to has black, yellow,
blue and red wires going to it. It's pretty much in the center of the
row of connectors Be sure it is secure. If the connector is securely
inserted and no pinched wires are observed, the next most likely cause
for this issue is a calibration stip for the scanner head inside of the
scanner top. There are no spare parts for that level of repair. Opening
the scanner top to repair it is likely to let in dust or debris and you
won't find much that can be done if the calibration strip has moved or
delaminated. The scanner top will need to be replaced. I believe the
part number for the scanner top is Q3948-60191 unless it's been
replaced with a newer part number.
that shud work if it doest contact hp....
I had the exact same problem! the problem seems to be with the CCD calibrating itself before it starts to scan.
you look into the scanner, the scanner glass extends itself into the
casing of scanner where the CCD rests. Every time before the scan starts
the CCD starts to calibrate itself in its housing before it starts to
scan. If there is any reminiscence of dust or anything object (like a
piece of paper) stuck in the edges where the CCD rest, the white
balancing is thrown off and it causes white lines to appear along the
entire line where the dust was present.
Ideally the solution
would be to open the scanner casing to clean the housing where the
scanner CCD rest. This would solve the problem.
If you are unable
to open the scanner casing, then try using a piece of paper or a thin
edge of a cloth, slightly dampened to reach into the edge of the scanner
glass where the CDD rests and clean it. This is what i did and this
solved the problem.
this error belogs to Exposure lamp problem ? cause of this error 1. Defective scanner PWB. 2.Defective exposure lamp or inverter PWB. 3.Incorrect shading position poor . 4.poor contact of the connector terminals Solutions:- 1. Replace the scanner PWB and check for correct operation. 2. Replace the exposure lamp or inverter PWB. 3.Adjust the position of the contact glass (shading plate). If the problem still occurs, replace the scanner home position sensor. 4.Check the connection of connector YC7 on the scanner PWB, and the continuity across the connector terminals. Repair or replace if necessary.
on the toshiba Estudio 150 there is a lock for the scanner unit underneath the left side of the scanning unit where you would put your hand to get a copy. what happens most of the time is someone unintensionally turns that know which in turn gives the error code because the scanner cannot move. check to make sure that the lock is in the unlocked position. this plastic lock can be removed with a screw driver. other times we have found that the scanner rail underneath the glass needed to be lubercated with a light oil. to do this the four top screws on the top corners of the machine would need to be removed and the glass will lift off. once the glass is off you will see a silver bar that runs across the scanner unit that the scanner rides on. take some light oil like typerater oil put on finger and coat the siver rail with it by running you finger of oil on it. put back together and try. if that doesnt solve it the only other thing i have seen is broken scanner lamps and in that case it needs to be repaired by a service tech.
Are you saying that when physically looking at the scanner light bar, that the light bar is cocked at an angle?
Where exactly is it stuck? left side, middle, right side of the glass (when facing the unit)?
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