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Acumen remote for Napoleon fireplace won't start fireplace

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Serial# location GSS36


Contact Napoleon at 1-(800) 461-5581 and ask for a AUTHORIZED servicing distributor in your area. You can also go to www.napoleon.com, put in your zip code, and it will tell you who is and isn't an authorized SERVICING DISTRIBUTOR for your fireplace. I hope this helps.

Mar 10, 2014 | Napoleon Fireplaces Napoleon 36 Inch...

1 Answer

Napoleon Fireplace won't fire


I would suggest calling Napoleon at 1-(800) 461-5581 and find an AUTHORIZED SERVICING DEALER in your area to diagnose the problem. You can also go to www.napoleon.com, put in your zip code, and it will pull up who is and isn't an authorized dealer in your area.
The company I work for has been in the fireplace business for over 35 years. Napoleon is one of the brands that we have access to. The BGD36CFG is not a simple unit to diagnose. If you can not find a servicing dealer in your area I would call a licensed HVAC but always default to calling Napoleon first. There is no telling why the fireplace will not ignite. Below is the

Grandville 36 CF BGD36CF

Jan 13, 2014 | Napoleon Fireplaces Napoleon BGD36CFG...

1 Answer

Remote control does not work


-Have a professional to check for you. If you don't know any thing about electric and gas. It's danger.


Good Luck


Mai

Jan 07, 2014 | Napoleon Heating & Cooling

1 Answer

Remote not work


May not be the remote-can you turn on the fireplace manually ? May be electronic ignition for fire place.

Dec 09, 2013 | Televison & Video

1 Answer

Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?


  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
  • Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
  • Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.

Jan 21, 2013 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

Heat and Glo pilot light works but Burner won't go on. I messed with it and it started up but won't turn off. next day won't start but the pilot light is still on


light your pilot and take a light to the termopile (right beside your pilot it sticks out to get heat from your pilot. hold lighter for 5 seconds and turn gas on

Dec 08, 2012 | Napoleon 36" Zero Clearance Top/Rear Vent...

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