Question about AT&T 5830 Telephone

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My phone has no dial tone and just beeps 3 times when I push any button. I tried it in several phone jacks and Verizon says my phone service is working on their side. I have the ATT 1070 small business phone

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  • shelleyporte Jan 22, 2009

    OK...That was like another language to me...but I reversed the phone cord from the phone to the wall....it still does the same thing.

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  • 14 Answers

Try reversing the tip and ring at the jack and see if that solves the problem. It sounds like the polarity is reversed at the jack. just a first thought.

Posted on Jan 22, 2009

  • mikeyerby Jan 22, 2009

    Sorry, I tend to speak to coworkers. But after speaking to others it is begining to sound like trouble with the phone itself and not the jack.

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

I've got a Panasonic KXTG-5583 cordless phone with the red "in use" light stuck on


When the In Use light stays on, there is usually a problem with your telephone wiring. This means that the phone can't hear a dial tone when in standby.

First try a new RJ-11 cable between the phone base and the jack. If you see the In Use light go off, check if you can hear a dial tone. Then the problem was the phone cable.

For the rest of the troubleshooting steps, I prefer to use an old corded phone. Then you don't have to make sure to have 120V power outlets at each test point.

Try connecting your test phone to the original jack where the KXTG-5583 is plugged in. If you get a dial tone here, then the KXTG-5583 is faulty. It has a dial tone but there is a problem with signal transmission/reception between the base and the handsets. (This is actually very unlikely but it's a simple check to make.)

Next, try the test phone at another jack connected to this phone line, if you have one in the living area. If you have a dial tone here, then the wiring in the first jack or between that jack and the service box is faulty. If you do not have a dial tone or do not have another jack on the line, find your telephone service box and open it if you can. If there are RJ-11 ports in the box, connect the test phone to the service line. If you have a dial tone at this point, the problem is within the house wiring. If you do not have a dial tone or can't test for a dial tone, contact your telephone service provider. They will test the line and repair outside problems for free. (This assumes that you aren't in an area where the provider is trying to eliminate their landline services.)

If you found that the problem was inside and only have one jack (or one jack was faulty), you can check the wiring inside the jack. Take off the cover plate and look at the wiring; you are looking for a loose or broken wire. There are two common types of jacks, screw terminals and key stones. For the screw terminal RJ-11 jacks, if you find a loose or broken wire, strip the insulation from the undamaged part of that conductor. Then secure it under the appropriate screw. For keystones, you'll need a punch down tool which is available at most hardware stores in the wiring area. Take off the cover over the wires and locate a loose or broken conductor. Do not strip the wire's insulation, Place the wire above the appropriate point on the keystone and use the punch down tool to push the wire fully into the socket. The wire's insulation will be removed at the necessary spots as it is pushed into place. Replace the cover. In both cases, replace the cover plate (with the keystone if you dislodged it to work on the wires). See http://www.lanshack.com/wire_phone_jack.aspx for a picture of the wire color to terminal location for the RJ-11 jack.

If the problem is in the wiring inside the walls, you may want to have someone else find the problem. Your phone company will often offer to do the work for a fee.

I hope this helps.

Cindy Wells
(I have had the phone line go down several times. With copper wire, the problem has always been outside. The cause most of the time was mice chewing on the wires. Twice the problem was due to a contractor cutting the wires while digging near the feed lines. Since changing to a fiber optic system, I've had a single jack go down and sporadically lost all incoming services. The single jack lost the dial tone the day of the switch over. The service technician failed to connect all of the wires to the new service box. I found the wire behind the siding and connected it myself. The complete signal loss was due to a problem with the "electronic brain" of the system and required the service technician to replace the card.)

Jun 19, 2017 | Panasonic KX-TG5583 Trio Cordless Phone

1 Answer

What do you check when the phone lists a message of "Check TEL Line"? The phone cord in plugged in so I'm not sure where to go from here. I have a model DECT1480


Usually this means that the phone isn't detecting a dial tone. For diagnostic purposes, I like an old corded phone.

First try a new telephone cable between the jack and the phone. Then try the old phone and see if you have a dial tone. If you have a dial tone with the old phone but not the cordless, then the Uniden needs service. These phones are not designed to be fixed by the user. If the phone is under warranty, send it in. (see page 28 of the manual www.uniden.com/pdf/DECT1480-3om.pdf )

If neither phone gets a dial tone, check at another jack if you have several to see if the jack is the problem or if it is a more global problem. If the problem is at one jack, you may want to open the jack and check for a loose wire. Some wall plates hold the wires with screws; others use a keystone jack with the wires pressed into slots using a "punch down tool". Keystone jacks do not need the insulator removed from the individual wires. For the screw connectors, you do need strip the individual wires. The punch down tool is available at many hardware stores in the electrical section (for wiring homes for ethernet and other services).

If you do not have a dial tone at another jack, find where your telephone service comes into your home. Open the panel and identify how the connection is set up. Some use RJ-11 jacks. In that case, plug in your test phone and see if there is a dial tone at that point. If there is no dial tone, contact your phone company for service. There is a break in the wires coming into your home. The phone company will fix this for free. (If the service doesn't use an RJ-11 jack, you need a special adapter to test at this point. Your phone company technicians will have this.)

If there is a dial tone at the incoming service, you have a inside wiring problem. Check any visible phone wiring for damage to the insulation. If the problem is with wiring inside a wall past the jack, you will need a professional to track the break. Your phone company will fix this for a fee.

I hope this helps.

Cindy Wells

Dec 29, 2010 | Uniden Cordless Phone

1 Answer

No dial tone


I would contact your phone provider. It could be a coinceidence that the dial tone stopped working.
DSL does not require dial tone to work.

Sep 04, 2009 | Vtech Lands Phones

1 Answer

When I get ready to dial, phone beeps 3 times


You must have an answering service from your phone company, and probably don't know about it. Try dialing your own # and wait for the prompts.

May 24, 2009 | Uniden 5.8GHz Dual Cordless Phone

1 Answer

No dial tone


Try disconnecting all units plugged into telephone service. ie. phones, computers, fax machine, sat. rec etc. Then take a known working wired phone to check for dial tone in each of the jacks. Plugging in each unit one at a time, you should be able to find your bad equipment. Disconnect bad equipment and reconnect remaining.

Apr 16, 2009 | Panasonic KX-TG5230M FHSS GigaRange...

1 Answer

When preparing making a call, I get a series of short dial tones.


Have you tried erasing all of your recorded messages? Usually the short dial tone beeps mean you have a pending message.

Jan 05, 2009 | Big Button GE 29369GE1 Speakerphone

1 Answer

Line in Use on displays


Sounds like there is continuity on your wiring to your phone jacks. Continuity means that somewhere on your wiring two wires are touching and shorting out your signal. Call your service provider be it verizon or at&t and have them test your jacks back to the d-mark.

Dec 10, 2008 | Lands Phones

1 Answer

Headset has static


Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Oct 24, 2008 | Plantronics CS70 Wireless Headset

4 Answers

Ge 900 MHz cordless phone set on rotary dialing


Lisa, If the 900MHZ phone is Model 26928M programming for rotary dial usually goes like below, can't hurt to try on any model. TONE/PULSE DIALING This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing. The phone is pre-set for touch-tone use. To set to tone or pulse dialing: 1. Press and hold the program button for two seconds. You will hear a beep. 2. Press the *tone button to select Tone Dialing or press #pause to select Pulse Dialing. 3. Press the program button again. You will hear a confirmation tone.

Sep 29, 2007 | Uniden Cordless Phone

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