My printer keeps telling me the black ink cartridge cannot be recognized, but the ink is full. When I remove the cartridge then insert again the red light goes on saying that it should recognize it, but it seems like the printer is rejecting it.
If it is a genuine canon ink cartridge. You can sent it back to canon and they will replace it free shipping and charge. I had a similar problem. The y will send you troubleshooting steps first. Regards Mc
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Sandra- some ink jet printer manufacturers are proprietary and use ink cartridges manufactured with "timers" built into them- making it almost impossible for the end-user to re-use them.
You mentioned that you refilled the cartridges; and without knowing what you actually mean by that, I will have to ask you; did you refill the cartridges yourself, or did you send them out to a third-party vendor?
Or perhaps, you are using a generic brand?
All of which can be problematic, if your particular model printer (not all) uses ink expiration technology on their ink cartridges or proprietary technology.
What does this mean? Ink expiration is a built-in date in which certain ink cartridges will stop working; even when there is still ink in them. Manufacturers like HP, claim that it uses such technology to protect the printing systems print-head and ink supply (which are two separate and distinct physical properties on certain printers).
Which now begs the question, does your printer have print-heads that are separate from the ink cartridges?
BTW, ink cartridge nozzles can dry out and block the flow of ink from its reservoir. You can try to manually clean the printer cartridges by using a q-tip swab dipped in rubbing alcohol until it is completely clean.
On a final note, another possibility in the troubleshooting process, reset the ink cartridges chip to full.
1) You can buy a universal ink cartridge resetting tool online or at a local computer or electronic store.
2.) When you do, remove the ink cartridges out of their holding carriages.
3.) Line up the device pins on the resetting tool and the chip on the cartridge. Press the pins and the chip together until they connect.
4.) Keep the pins and the chip connected until the device's LED light turns green (usually takes 10 seconds)- the chip on the ink cartridge will have reset.
5.) Reinsert the ink cartridge into the printer's ink carraige and print a test page. The printer should recognize the ink cartridge.
If all else fails and as a last resort, you will have to buy a brand new proprietary ink cartridge
Hello , Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed. If the unit is still not recognizing the cartridge you have changed, follow the steps below.
Unplug the power cord for the printer unit.
Open the ink cartridge cover and remove all ink cartridges.
Close the ink cartridge cover.
Plug the power cord back in.
Reinstall the ink cartridges.
Make sure that your ink cartridges are full and that they are genuine brother inks; refills or generic ink cartridges are not guaranteed to work properly. Thanks,
Open the printer and remove the ink. Clean around the ink carriage and
the under the ink with alcohol and a cotton swab. Pay special attention
to areas with copper contacts. Keep
in mind too that some printers will not print, even with full ink, if
the exact type of ink it expected you to have installed is not right. Double
check that the ink is correct against the manual or written
instructions inside the printer using the number not the shape or color of the cartridge. Not every cartridge that fits the
printer necessarily works.
Perhaps the printer does not recognize that a mono/black cartridge is installed. Remove the mono cartridge and check to see that tape is removed then re-seat firmly. Unplug the printer from wall power to reset. Then try again.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.