I am investigating a problem with a friends laptop. The DVD drive isn't working, it is showing in device manager but with a yellow ! stating an issue with drivers. I have uninstalled it and let Windows re-install them to no avail. I cant find any reference at all to the DVD drive in the BIOS. I have tried booting from a cd and confirmed the Boot order is USB, CD so it should boot first. I suspect a faulty drive but wonder if there is anything else to try?
Couldn't find the relevant model below so if you can't help no problem. It is a HP G5000 model no. G6010EM
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Re: HP G5000 (G6010EM) DVD Drive fault
Upper and lower filters need cleaned out in the registry, you can either call hp and have them walk you through it or use this link http://support.apple.com/kb/TS2372?viewlocale=en_US (it can be caused by itunes but theres other causes) if that fails it might be a defective drive. hope this helps you out!
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good thing is it seems like a software fault not hardware, when it isn't working check to see if the drivers are still there and if they are updated. something may be deleting the drivers for the device like a virus. so there may be a program that you use after you recover that sends it to **** again. Download Avast! antivirus and use that, best protection around.
To check to see if the DVD/CD has the drivers click start -> right click computer -> click manage -> (wait for screen to load) click on device manager and navigate to the cd/dvd rom drive. you can manage the drivers from there and update, locate the driver and backup, rollback drivers etc..
A couple troubleshooting steps. Power the laptop off and remove the battery. There will either be a single screw on the back of the laptop or a spring button next to the DVD tray. Push the button to pop out the DVD player or remove screw, stick a paper clip in the tiny hole next to the DVD eject button and pull the DVD drive out and then firmly push the drive back in to verify it isn't seated all the way. Now put the battery back in and power on the laptop. Enter BIOS and check through the menus and ensure the DVD drive is not disabled. If you have followed these steps. Refer to the next section.
If you answer yes to any of the following you will need to replace the drive.
When you press the button, the drive does not light up or open
When you put a disc in the drive it doesn't detect the disc.
The DVD drive doesn't show up in device manager or under "Computer/My Computer"
If in device manager you see a yellow ! or ? on the DVD drive you will need to restore the computer because the driver corrupted and typically you can't repair them.
It seems to be a common fault on a lot of different computers. Microsoft have a fix for it that usually works. It involves entering the registry but if you read is carefully it's not a problem. Go to here: CDR Fix and scroll down to find your operating system, xp,vista or win 7.
You will want to check in Device Manager to see if the device is even detected by the computer. Right Click My Computer, Properties, Click Hardware Tab and Device Manager. If it isn't recognizing the DVD drive then it is most likely bad.
Slimline DVD drives can become loose from the chassis. Try pushing it in. It may just not be making the connection to the motherboard. Otherwise it may need a firmware update. Go onto support.hp.com, type in your model number and check to see if you the most up to date driver for the DVD drive.
Try going to Hp's website and downloading any updated drivers for the DVD drve. If after doing this contact Hp because the drive is not defective.
Also make sure the drive is listed in your BIOS setup also and is not disabled.
Check the bios to make sure the drive is recognized.
As far as printer install goes, you can just download the latest install package from Epson's website direct.
If the drive isn't recognized you either have a bad drive or a problem with the motherboard. Either way you should remove the drive from the laptop and then reseat it back into the laptop. While everything is off and the battery removed of course.