Question about HP Pavilion dv9000z Notebook

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HP G5000 (G6010EM) DVD Drive fault

I am investigating a problem with a friends laptop. The DVD drive isn't working, it is showing in device manager but with a yellow ! stating an issue with drivers. I have uninstalled it and let Windows re-install them to no avail. I cant find any reference at all to the DVD drive in the BIOS. I have tried booting from a cd and confirmed the Boot order is USB, CD so it should boot first.
I suspect a faulty drive but wonder if there is anything else to try?

Couldn't find the relevant model below so if you can't help no problem.
It is a HP G5000 model no. G6010EM

Thanks in advance.

Jim

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HI HAD THE SAME PROB TAKE OUT DRIVE PUT A DIFFENT ONE IN LET INSTALL IT THEN BOOT DOWN PUT THE OLD ONE IN IT DID FOR ME HOPE IT HELPS DAN

Posted on Jan 31, 2010

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Upper and lower filters need cleaned out in the registry, you can either call hp and have them walk you through it or use this link http://support.apple.com/kb/TS2372?viewlocale=en_US (it can be caused by itunes but theres other causes) if that fails it might be a defective drive. hope this helps you out!

Posted on Jan 24, 2009

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