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Sony KDL-32EX40B DVD/Blu Ray won't eject the disk

DVD/Blu Ray won't eject the disk

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Posted on Jan 02, 2017

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SOURCE: Sony bravia DVD disk won't

Mechanical failure of the tray's mechanism - the clicking you hear is made by the wheel on the motor of the tray skipping over its eject lever.
The mechanism will have to be extracted from the tv as a whole then dismantled to see if the wheel can be reattached to the lever. If that is impossible (both plastic parts have been damaged) then the entire mechanism is dead and it will have to be replaced.
Since this is a brand new model and you bought it a few months ago it means that it's still in the warranty period. Because of that the entire repair/ replacement of the BR unit will be done for free by the dealer. Under no circumstance you should attempt to fix it yourself - opening the tv or forcing the unit will void the warranty.

Posted on Sep 15, 2011

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