Hello. I attempted to print card stock from the bypass tray. It got jammed and I removed it. I then reinserted Tray 1 and there was quite a clatter. Then the error appeared - Reset Tray 1 Correctly. I have made about 10 attempts in replacing tray 1; I continue to receive the same error.
I powered the thing off and restarted it to see the same error.
How do I resolve this problem?
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Common problem on this printer is for either the drive shaft for tray 2 to come lose or to break. Pull out the tray and try to rotate the roller. If it turns freely then the shaft is broken. The replacement procedure is too complex to describe here. If the roller does not turn freely then likely the pick solenoid has failed.
Grasp the handle on the front of the input tray, and then pull the tray towards you to open it.
Figure 1: Pull out the input tray
Slide the paper width guides out as far as possible.
Remove all paper from the paper tray.
Inspect and remove any foam or tape packaging materials in the paper tray.
Insert a stack of unused, plain white paper (with the print-side down) in the center of the tray. Figure 2: Load paper into the tray
CAUTION: Do not load any paper
above the solid red lines on the sides of the tray. Do not use torn,
wrinkled, perforated, wet, or folded paper. Make sure to remove all
paper clips and staples before loading the paper.
Figure 3: Stack label height
Slide the paper guides in so that they rest
against the edges of the paper, and then insert the tray into the
product and push it forward until it clicks into place. Figure 4: Slide the paper guides in and reinsert the tray into the product
Pull out the tray extender on the output tray. Figure 5: Pull out the tray extender on the output tray
Step two: Load paper in optional Tray 2
Tray 2 is an optional accessory. Follow these steps to load paper in Tray 2. NOTE: Tray 2 supports only plain letter or A4 paper.
Grasp the underside of the tray, and then pull out the tray from the bottom of the printer.
Figure 6: Pull out the tray from the bottom of the printer
Slide the paper width guides out as far as possible.
Load a stack of unused, plain white paper
(print-side down) in the center of the tray. Make sure that the stack of
paper aligns with the engraved lines in the tray.
NOTE: Load Tray 2 with only U.S. Letter or A4 plain white paper.
Slide the paper guides in so that they rest against the edges of the paper.
Carefully reinsert the tray into the printer, and then push the tray forward to close it. Figure 7: Reinsert the tray into the printer
Pull out the tray extender on the output tray. Figure 8: Pull out the tray extender
Load specialty paper
Follow these steps to load specialty paper such as card stock, envelopes, photo paper, or labels.
Before you proceed, verify that your printer supports the specialty paper on which you are attempting to print by viewing the
. If the size, type, or weight of the paper is not available, the
printer does not support printing it. Also note the tray loading
capacity for the type of paper on which you are attempting to print.
For this and any other print jam problems try this;
Open the scan bed tray and push down the button at the front (scan bed tray open switch)
I found if your print jam occurs and you go through this procedure, the jam clears itself.
With the tray still up and switch held down, try and print something.
See how far the paper goes through the print cycle before jamming. If it jams when it reaches the print head...clean under the print head and try again.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Fuser's orange roller is not meant to be wrinkled, if this is then I would recommend you replace it (just slides out) pic below
If printing on card, you need to feed via manual bypass and exit from the back, not on the top, aka the "face up tray." Tray pulls out from rear. Rear tray will only stack a few card sheets at once.
Setting on printer's control panel must be set to card/heavy paper type on manual bypass tray
Their may still be some card in fuser causing jams.
On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.
Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.
Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1
light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3
Have you tried specifying the paper type and weight INSTEAD of the tray. Set the tray properties first, then print. If you leave it on auto tray it will use the tray that matches your paper type and weight.