Question about Seca 354 Digital Baby Scale Pediatric Scale, 44 110 Lb X 0.5 2.5oz

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Err 12 and Err 16

We recently purchase Seca baby scales model 384 and has been in use a few days and now the above error message is flashing up therefore can't be used. There are no troubleshooting explanations in book which came with it, can you help?

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Dear FixYA

Was advised to send to Scales to another company to be fixed. Therefore no longer need your assistance.

Thank you

Julia

Posted on Jan 23, 2009

  • ajks1 Dec 17, 2010

    Same happened to the health visitors one after a very cold night, apparently ER12 is an issue with the connection or reading from the weight sensor. I fixed it by holding the the >| |< icon for 3 seonds on starting and when letting go it worked normally, expect I couldn't use the TARE button without it flipping out flashing, so would have to turn it on and off to reset the weight to 0.

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Here are the basic ERR messages and their meanings:
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  • Error 2: Unit may have been jarred or unit was overloaded (customer went over the maximum weight capacity)
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I got an ERR2 message and now the scale doesn’t work. What should I do? The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.
  1. Remove the battery from the scale.
  2. Sit the scale on a hard surface floor.
  3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
  4. Re-install your battery.
  5. Place the scale back on a hard surface floor.
  6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
  7. Wait for the scale to turn off again.
  8. Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

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