Question about HP Officejet 6310 All-In-One InkJet Printer
I get an error one or more cartridges appear to be missing or damaged. I have replaced my cartridges 3 times with not help. I cleaned the contacts, check the vents on top and cleaned the contacts on the printer. Don't know what else to do
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Posted on Jan 02, 2017
1. clean the ink cartridge contacts both in the printer and the cartridge with a lint free cloth or a cotton swab. and try inserting the ink cartridges again. if it wont work proceed to step 2.
2. unplug the power cord at the back of the printer
3. press and hold # and 3 keys at the same time and plug the power cord back in. Do not release the two keys. wait until the printer would say "partial nvram reset" or anything that says "reset". if this still would not resolve the problem
4. do the same process as 2 & 3 but instead of # and 3 try # and 6. instead of saying "partial nvram reset" it should say "semi-full nvram reset". and if it would not work better go to an onsite technician. but if your printer if brand new return it to the retailer and exchange it. but before you do that try calling HP technician they would instruct you to the things i have given you. Just tell them what you have had done and asked them to replace the ink cartridges. This are the informations the agent would ask you about the ink cartridge
part number and also the expiration date.
try to ask for a replacement first if it would not resolve it. then go to a technician. I could not assure you that a technician could fix it because i have troubleshoot this kind of problems and there are alot of printer parts that needs to be fixed. Usually i suggest my clients to buy a new printer instead
Posted on Mar 07, 2009
unplug and plug back in?
are you sure you have the correct one in the correct slot?
Posted on Dec 21, 2007
Look carefully to make sure there is no paper jammed inside. Sometimes there can be a small piece of paper that tore-off in the gears causing a paper jam.
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Posted on May 11, 2010
Tips for a great answer:
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severe cartridge error related message, on the HP C4600, C4700 or D110a printer
models, I suggest you run the internal Tap 41 diagnostics test which will tell
you the electrical health of the ink cartridge - in many cases the cartridge is
internally electrically damaged and will need to be replaced. In addition, you
can temporarily bypass an 'incompatible cartridge(s) or Missing/Not Detected
error message by performing the Cartridge Error Bypass procedure...refer to two
Youtube videos on how to do this:
HP Photosmart C4600 & C4700 Printers -
Tap 41 Diagnostic Test: http://www.youtube.com/watch?v=ghxjLCn07Jo
HP Photosmart C4600 C4700 D110a Printers -
HP 60 Cartridge Error Bypass: http://www.youtube.com/watch?v=rNVJmKPlLsg
Low Ink Warning and Other (i.e Incompatible
Cartridge) Errors, HP 60 & HP 61 Ink Cartridges:
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