Did you try changing the ink cartridge??? if yes then remove the black ink cartridge and then clean the copper contacts with a lint free cloth and then put it back in. if it helps well and good however if it doesnt follow the steps below.
1. Without turning off the product, disconnect the power cable from the rear of the product.
2. Press and hold down the power button for 30 sec.
3. Release the button.
4. Check if black works or not.
5. do a reset if it does not work:
Unplug the power cord from the product, and wait 20 seconds.
Press and hold # and 3 while plugging in the power cord to the product
Release the buttons after the product starts up. The product will now be reset to factory defaults.
Check if it works or not. If it does not then service the product.
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