Re: x215 continously displays paperjam 1, there is no...
I didn't have this exact problem,
mine was a paper jam 0 error. The problem was caused by a spring that
got old ended using one out of a retractable ink pen. Once you take
the four screws out that hold the back plate on and remove it. When
facing the front of the printer the left side where the handle is
will push back and top can be pulled down to remove. Be careful this
is where the speaker is located. The speaker is connected by a six
inch wire that can be easily unplugged. Facing the side of printer
that was just removed is a plate with 5 or 6 numbered screws only
remove the ones that are numbered. This is the drive system for the
paper tray and out feed. My problem was the cam gear located to the
right of the plate that was just removed. It is like two gears made
as one with a spring in the middle and two coils used as a brake for
the in feed. I did notice on the left side of the drive system was a
light that is used for paper detection pointing towards a photo eye.
Most likely that light has burned out for you. There is a side
diagram located at
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If you do not find any jammed pages there, reinstall the tray and go around to the back of the machine. Open the upper-rear cover and look there.
If the entire paper path appears to be clear, close the rear cover and power off the printer. Reinstall the toner cartridge and close the front cover. Power the printer back on. If a 200 error continues on power up, a sensor in the printer may be malfunctioning. This will require a service call to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Supportbelow for details).
Step 1 Turn
the printer off and on to see if it can automatically clear some or all of the
jam. Many printers provide an error-code listing on the front panel display for
the area where the jam occurred. If your printer shows an error code, be sure
and check the printer manual to see if that identifies the area of the printer
where the jam occurred. Step 2 Turn
off the printer. Step 3 Remove
any paper trays. Inspect them for wrinkled or damaged paper. Step 4 Open
any other doors that give access to the printer's paper path and to the toner
or ink cartridge. Step 5 If
necessary, remove the toner or ink cartridge. Place it in a bag or away from
light to avoid damaging it. Step 6 If you find a piece of jammed paper, remove it by holding it with both
hands and pulling firmly. The goal is to keep the paper from tearing.
If several pieces are jammed together, try pulling out the middle piece first
to loosen the jam. Step 7 If the paper does tear, try rotating the roller gears manually to free
the paper. Don't force anything, though. Step 8 Replace
the toner or ink cartridge and paper trays, close any doors you opened and turn
the printer back on. Step 9 If
the printer paper jam message still appears, then there is still some paper in
the printer. Inspect the paper path once again.
There is probably a jam in the paper feed area. Pull the paper tray out and stick your hand in to find and remove any paper stuck there. Then reinstall the paper tray and open and close the front door of the printer. The jam should be cleared.
If it is still showing paper jam, pull the tray out again and look to make sure you didn't miss any paper, then check the other areas of the printer (starting with the exit area) for paper.
open the cassettes. open and close the copier doors. does the jam clear? if so make sure the paper in the cassettes matches what the displays says. tray 1 8 1/2x11 needs to be the same as what is in the cassette. if this is not he problem then you have a part filure, tire, belt, clutch. you may need a tech.
The exit sensor is defective if the paper has left the printer completely but it appears paperjam #2. Once the paper has left completely, the exit actuator must return to the original position to close photo sensor. Sometimes takes more time than it had and it does not return. The actuatorcan be deformed by the temperature.
1. Turn the printer off.
2. Unplug the power cord of the printer
3. Open the rear access door
4. Remove the jam
5. Clean the rollers of the printer with a lint free cloth that is moist with water
6. Close the rear access door
7. If you a document feeder open it and try to remove the paper jam and also clean the rollers
8. Close the document feeder
9. Plug the printer directly to the wall outlet
10. Try to print again
1. Clear the paper jam
a. turn the printer off and unplug the power cord from wall outlet
b. check if there are paper jammed in the input and output tray
c. check if there are paper jammed in the rear door
c1. open the rear access door by pressing the handle to the right and then pull out the door
d. check if there are any paper jammed in the document feeder (if you have any document feeder)
2. Clean the rollers of the printer using a lint free cloth that is moist with water
3. Close the rear access door and then turn the printer on
4. Try to print again