Question about Lexmark X215 MFP All-In-One Laser Printer

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X215 continously displays paperjam 1, there is no paper jam,

We copy and then x215 continously displays paperjam 1 open/close door, before the 1 single copy is sent through the feeder

how do i reset the complete machine to ensure there are no copy instructions left over from a previous user, like a master reset

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  • Anonymous Mar 13, 2009

    I have the same problem. I can print from my computer to the printer, but when I try to make copies, it says document jam. I have checked everywhere. There are no jams.

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I didn't have this exact problem, mine was a paper jam 0 error. The problem was caused by a spring that got old ended using one out of a retractable ink pen. Once you take the four screws out that hold the back plate on and remove it. When facing the front of the printer the left side where the handle is will push back and top can be pulled down to remove. Be careful this is where the speaker is located. The speaker is connected by a six inch wire that can be easily unplugged. Facing the side of printer that was just removed is a plate with 5 or 6 numbered screws only remove the ones that are numbered. This is the drive system for the paper tray and out feed. My problem was the cam gear located to the right of the plate that was just removed. It is like two gears made as one with a spring in the middle and two coils used as a brake for the in feed. I did notice on the left side of the drive system was a light that is used for paper detection pointing towards a photo eye. Most likely that light has burned out for you. There is a side diagram located at http://support.lexmark.com:80/perl/support/support.cgi?relevance=&ccs=229:1:0:393:0:0&mode=DOCS&doctype=topdoc&term=&docid=ENUS20058

Posted on Apr 02, 2009

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Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
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Remove any paper trays. Inspect them for wrinkled or damaged paper.
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If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
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