Question about Nikon Coolpix 5700 Digital Camera

1 Answer

Nikon Customer Service for 5700 issues

Nikon Inc is THE WORST company to deal with! The customer service agents, as previously mentioned, are courteous, but do not have a clue as to how to handle issues. I purchased a camera for 999.99 and had nothing but issue after issue with it. The first issue I had was with the display. Nikon admitted this was a design flaw on their part and had me send it in, at my cost, to fix. They did not charge me for the parts or labor, but did keep the camera for nearly two months before returning it. Upon receipt of this camera I discovered that there was a whole new set of problems. The aperture buttons which allow the camera to change settings, size, times and other key functions, was not functioning. For YEARS I went through hell with this company to get them to address this issue. I finally found a web site, www.fixya.com that had a section of the site dedicated to this particular model. I was SHOCKED to see how many people had so many issues with this camera and the negative service they experienced they have had with Nikon Inc. I was instructed to return the camera to the New York location for repairs, again AT MY EXPENSE. Despite this being a known issue and flaw in design, Nikon refused to repair the camera unless I paid for an additional 150.00 in repairs. I was further insulted when I was offered 20% off this repair. A repair that should have been done for free. I have spoken with supervisors, Sarah (from the Philadelphia location) and Jeff Weirdry (from the NY location). Both of these people refused to provide their superiors contact information. They apologized for their representatives dropping the ball and not following through with the repair process. My camera sat on a shelf for TWO MONTHS despite repeated requests that it be retuned to me. My sincere advice to anyone considering Nikon is to consider the words I have expressed. You have been warned. If anyone has any questions, feel free to contact me at C4RLO@aol.com I intend on filing a small claims suit against the company here in New York.

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  • Carlo D'ANgelo Jan 11, 2013

    The supervisors name in Philidelphia is Sarah B. They refuse to give any last name info. Typical of a company with this short of garbage customer service.

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  • Nikon Expert
  • 357 Answers

Unfortunately, Nikon has stopped selling parts to independent servicers so you can only deal with Nikon now if you have service problems.

Posted on Jan 12, 2013

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Hi,
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Nikon Coolpix 2100/3100/3200 battery compartment door latch broken (again)

I just purchased a new battery door for $15 with shipping from nikon. They sent a simple assembly diagram and I was able to replace the door in 30 minutes. I used a dremel to cut the old door off, but you dont have to do that. I got a little impatient.

Just buy the plastic piece and u can reuse the metal parts for your old battery door.

Posted on Mar 26, 2008

dlundmark
  • 797 Answers

SOURCE: re: nikon 5700 faulty flash

It appears that you have a ccd problem.
That particular model had a ccd problem, whether or not the flash is part of it, I do not know.
Here is the link to FREE REPAIR if the problem is the ccd.
http://www.nikonusa.com/email_images/nikonusa/service_advisory/coolpix.html

I have sent some Nikons in for repair, and they have been fixed free. The shipping will cost you to send in.

Posted on Sep 24, 2008

rylee_smith
  • 8619 Answers

SOURCE: "lens error" on camera. Camera will not function.

Hi

Usually it is the result of dropping, knocking, besides others causing the gear system of the lens to get jam or go out of alignment. Sometimes one can be lucky and get it back on track by carefully knocking the base of the camera on a padded surface while turning on the camera. But be careful not to overdo it.
The repair cost is usually expensive, hence instead of throwing the camera away many people resort to pulling, pushing or even twisting the lens, while others knock it, bang it and a few pull out the seal around the lens to let the lens move more freel.
OR
If the camera is brand new, I would say the first thing to do is to send it back to the company and let them solve the problem.

You can also contact me for any further issues.

Thanks,
Rylee

Posted on Jan 05, 2009

  • 73 Answers

SOURCE: Digital Camera Problem

this may sound violent and stupid but have you tryed pushing the lense back in. if the company refuse to fix under warrenty and your not going to pay the. its not going to change anything if it doent work

Posted on Mar 24, 2009

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2 Answers

Has this camera (D800) been recalled for any problems?


It appears that it has!

  • Nikon EN-EL15 Battery Recall Service Advisory en.nikon.ca/.../h0ndzaip/EN-EL15-Battery-Recall-Service-Advisory.html Nikon Canada is asking your cooperation in connection with a voluntary recall of certain lot numbers of its Nikon Model EN-EL15 rechargeable lithium-ion battery pack.
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  • Apr 22, 2016 | Nikon D80 Body Only Digital Camera

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    How do I get what I want from customer service?


    We all enjoy services like internet, cell, cable, satellite- however we hate dealing with tech support and customer service. <br /> Why? <br /> Multiple factors include the wait time, foreign call centers, perception of inexperience- and rude agents. <br /> How do I get what I want? <br /> For one thing: Be Polite. Yelling at the agent only makes the agent try and find ways to make your life even more miserable- Think how you would respond to someone screaming at you over something you have next to zero control over- it isn't pleasant! <br /> If you are clear with what you want, be it resolution of a billing issue, service went down, or a complaint through service- it tends to smooth the way if you are calm and rational. <br /> Have your documentation/ device that is failing near you <br /> This is often overlooked- however, especially in issues where it's a billing error, having the documentation is essential. <br /> Let's contrast two scenarios: Customer A has been getting overcharged for a cellphone. He has gotten the original contract with the stated monthly price, and has multiple bills showing the correct amount. He contacts customer services and advises of the issue. On the phone, he is polite to the agent, and states clearly that on X month he was overcharged Y amount of dollars. The agent then goes ahead and processes the credit, which then generates the reference number, and the agent advises of the time frame. Customer A documents the reference number- and in the time-frame provided by the agent receives the credit. <br /> Customer B also got overcharged- however did not have the documentation handy when he placed the call- He then promptly swore at the agent stating that the agent was incompetent for not having his records handy. The agent advised Customer B to stop using harassing language- Customer does not think this is a warning, and continues. The agent then disconnects the call, and Customer B is now flagged as an abusive customer. <br /> This is simplified- however similar scenarios have happened daily. <br /> In my personal life, I had purchased a system that had about $250 in rebates. Now, the moment I got the system, I made 2 copies of the invoice, printed the rebate form and sent out the rebate with a copy of the invoice via certified signature required mail. I retained my invoice, which showed the rebate amount. I had the rebate form copy. I also had the signature receipt showing that I sent the letter, and that the letter was signed for at the rebate processing company. I checked the status, and when I noticed that it said it had not received my rebate (I had the signature receipt in hand!) I contacted customer service for that company. When they stated that it could be in processing and to check the status on the website, I politely stated "I have the signature receipt where someone signed for the letter, however the system does not show my rebate was ever received. If you wish, I would be happy to fax that to you right now" The agent then promptly credited the purchasing credit card for the full amount of the rebate- and provided a reference number. I documented this, and true enough, the next statement showed the credit on the credit card's statement. <br /> How I achieved this is through 3 things: I was polite, I had my documentation, and I had already done the research. <br /> The saying is an ounce of prevention is worth a pound of cure- an ounce of politeness with an ounce of preparation and research meant I had the credit in the full amount of the rebate in 2 weeks versus fighting w/ the PC company and the rebate company for months. <br /> The same goes for hardware- if you've had an intermittent issue, it makes troubleshooting easier if instead of "it drops" you have "it drops mostly when it rains. I powercycle and it comes back on for about 2 minutes, then drops again" <br /> So, to summarize: <br /> If you have to call customer service, call when you have time to work with the agent. Be Polite! Have your documentation of the problem at hand (billing statements, service contracts, log of what issues you have, whatever) Be clear cut in what you want- the clearer the communication, the easier it is to get what you want out of the call Document Document Document! Oh, in case you forgot- DOCUMENT! <br /> By doing these things- you will not only have a less stressful call- you will have a more productive call. (and you won't have to call back!)

    on Jun 08, 2011 | Computers & Internet

    1 Answer

    No picture on screen


    "It is more likely that it is the image sensor that has failed. It may be sorted out for you under warranty. Take it to an approved Nikon service agent and ask them to have a look at it for you. Get a price to fix it, and then go back to the area Service Manager for the manufacturer. Nikon are a top optics company, am I would attempt to persuade them to fix it for you as warranty, or you will start a HUGE FUSS :) It often works for large companies that have SOME respect for their customers. Give it a try, you will never know unless you have a go. "

    Aug 18, 2013 | Nikon Coolpix S3300

    1 Answer

    Nikon 5700 View finder problems


    Nikon has issued a service advisory on this problem with some of their Coolpix models. So they will fix this issue free of cost. This is an issue with the sensor. Please contact the nearest authorized service center.

    Feb 04, 2009 | Nikon Coolpix 5700 Digital Camera

    1 Answer

    When you take a picture it has black line across it


    seems like this is a banding problem. Nikon has issued a service advisory on some of their Coolpix models including the 5700. So they will fix this issue free of cost. This is an issue with the sensor. Please contact the nearest authorized service center.

    Jan 19, 2009 | Nikon Coolpix 5700 Digital Camera

    1 Answer

    Re: nikon 5700 faulty flash


    It appears that you have a ccd problem.
    That particular model had a ccd problem, whether or not the flash is part of it, I do not know.
    Here is the link to FREE REPAIR if the problem is the ccd.
    http://www.nikonusa.com/email_images/nikonusa/service_advisory/coolpix.html

    I have sent some Nikons in for repair, and they have been fixed free. The shipping will cost you to send in.

    Aug 24, 2008 | Nikon Coolpix 5700 Digital Camera

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    Nikon coolpix 5700 digital camera the lcd shows every thing i look at is melting


    Hi there all
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    http-::www.nikon.ca:pdf:splash:5700_service_advisory.pdf.webloc

    Jan 15, 2008 | Nikon Coolpix 5700 Digital Camera

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    Aug 27, 2007 | Nikon Coolpix 5700 Digital Camera

    1 Answer

    Nikon 5700+remote cable release


    I am using the same remote on both a Nikon 990 and 995 coolpix cameras. I had trouble with the 990 but reset the unit to factory default and it appears to work in manual mode. The nikon site says that it may take 10 seconds or so for the camera to relize that it is not connected to a computer via the usb cord.

    Jan 02, 2007 | Nikon Coolpix 5700 Digital Camera

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