I have a paper jam where the paper is either wrapped or jamed around the last set of rollers at the top before it comes into the paper tray. When you try to pull a piece of the paper it rips. I need to physically get to the rollers. Does the top of this printer come off - it doesn't seem to and I don't want to force it and break it.
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the last set of rollers are fuser rollers you have a heat roller and a pressure roller the pressure roller is made of rubber and the heat roller is made of aluminium.from the your question im guessing that the paper is wrapped around the heat roller. if this roller has scratches in the serface it does need replacingalso if the pressure roller is damaged it also will cause a papetr jam.
also you should check that all of the picker fingers are all in place and clean.
Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.
In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.
Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.
Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.
After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.
IT HAPPENED TO ME, I HAD TO TAKE HP ONLINE HELP, BUT ACTUALLY U WILL HAVE TO OPEN THE WHOLE AFD LIKE LITERALLY UNSCREW IT OPEN CAREFULLY AND THE ROLLERS AND THEN U MIGHT MANAGE TO TAKE OUT THE JAMMED PAPER
Check the path path by pulling out the cartidge/ drum unit, the tray(s), and check the fuser(hot, turn off the printer and let it cool!) in the rear of the printer there is an access door(green/ blue tabs show where to open and look:). If your still showing jams sometimes a sensor (small black arm) is dirty (blow with compressed air), out of place, snagged, or faulty.
Blow compressed air around the arms and look at the sensor arms. They should be able to move freely. (paper can get torn and wrapped around the sensor arm causing a fault: tweezers and patience)
Turn on the printer and see if that works for ya.
The only other jams come from the feed tires not being able to pick up the paper or the resist pad/roller being worn out and letting two sheets or more in at once (but this doesnt sound like your problem).
1: Remove Cartridge 2: Unplug the AC Power Cord 3: Hold down the RESUME button 4: Release RESUME after plugging in the AC Power cord. 5: Press the RESUME once within 5 seconds and release the RESUME . 6: Press and HOLD RESUME for two seconds or more and release it. 7: Press and HOLD RESUME for two seconds or more and release it. 8: Unplug AC Power Cord to set data. Try this I found it doing a search on your machine, that foam was called a blotter, and it should work without it, good luck
If you cant get paper out from inside after removing cartridge then there is No easy fix, and the roller at rear is called a fuser, these parts dont come out easy,machine will need all covers removed, plugs disconnected and brackets removed, gears pulled off and fuser removed, maybe replaced if there is a reason why it wrapped around roller