Records on handheld marked private opening without password
Records on my handheld T5 which are marked private have always (properly) required the password to open. Now, for some reason, they open without it. They are clearly still marked private and grayed out on the display of listed items. Yet they open without a password. Help!
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If you forget your password and your handheld is unlocked, use the password hint feature to try to remember the password. If this does not help, or if you do not have a password hint, you can use Security to delete the password; however, your handheld deletes all entries marked as private. You should perform a HotSync operation before you delete the password, because the HotSync process backs up all entries, whether or not they are marked private. Then you can follow these steps to restore your private entries:
Perform a HotSync operation to back up your records, including those marked Private.
Tap the Applications button to open the Applications Launcher.
Tap the Security icon to display the Security screen.
Tap 'Forgotten Password' to display the Delete Password dialog box.
Tap Yes to delete the passwords and all records marked Private.
If you can’t remember the password, you can delete it from your handheld. Deleting a forgotten password also deletes all entries marked as private.
Here is the procedure to delete the password. Be sure to synchronize your handheld with your computer before and after thisprocedure, so you can restore any private entries that were deleted along with the password.
1 Open Security:
a. Go to the Home screen, and then select Prefs .
b. Select Security.
2 Open the Incorrect Password dialog box:
a. Select the Password box.
b. Enter any password, and then select OK.
4 Delete the forgotten password: a. Select OK on the screen informing you that your password is incorrect.
a. Select Lost Password.
b. Select Yes.
4 Synchronize your handheld with your computer to restore any private entries that were deleted.
You will need to have a backup saved if you want to recover private entries.
To replace battery in m500 series you have to open the unit, using Torx T5 screwdriver, then losen the latches of back cover (proper order is very important here!) You can find many tutorials, with pictures, just use google.
I suspect that you're in fact holding a Palm TX and not a T5 as the T5 does not have WiFi. If you're using the Palm SD WiFi adaptor, do a hard reset without the card.
(hold down the ON/OFF button whilst using the reset pin to press the reset button. You'll be asked if you are sure you wish to reset. You'll then be prompted to choose the language caliberate the screen etc..)
After that. Go and download all the updates and drivers from Palm Web site.
A possible workaround:
I agree that the current synchronising behaviour is not very helpful - especially as it is not very clearly documented - I nearly lost all of my personal calendar data completely!
What I have done for now (and this may not be acceptable to you) is to allow Outlook Calendar to synchronise fully with my TE, but then mark all my personal appointments etc. as 'Private' (tick box in lower right hand corner of details). Tedious, I know, but hopefully will get easier as I go along... It is even possible to set up a 'filter' in Outlook so that the personal data is not displayed [Customise View: Filter / Advanced / Field: Sensitivity = Normal]
All your personal calendar data on the Tungsten will now be marked as private as well, so if you want to hide any 'really' private records on there, you'll have to set Security to lock the handheld on power-off until you enter a password.
Like you, I look forward to Palm resolving this issue by installing 1-way options on their conduits!
I went to the MY COMPUTER folder, clicked open PROGRAM FILES, open PALMONE folder, open the username folder and deleted the back-up files. However, before I did this I deleted all of the problems dates in the PC calendar and set the hotsync to PC overrides handheld.
While this works, unfortunately I have found that I need to do it every once in a while which is very disappointing. It seems that Windows does not operate seamlessly with the Palm T5. I find that the hotsync crashes 50% of the time forcing me to reset my Palm T5. No information is lost, but it is really a pain in the *** to have to do so often. Versamail hotsync sometimes freezes on the handheld, but that is another issue which I have managed to fix much in the same way as describe above.