Disappeared WLAN device on hp pavilion tx1000

Here is how I got my mother board replaced from HP...Call this number
Hewlett-Packard Company
Palo Alto, CA 94304-1185 USA
Phone: (650) 857-1501
Ask for the Executive consumer department, make sure they understand that you need to speak to someone in the EXECUTIVE department. Then you tell them that you know they have a defective product that they should recall, you are going to file a complaint with the Federal Trade Commission unless they FIX this problem for you...they will give you a CASE MANAGER..tell the case manager (you have to act angry but not rude) you know that HP is aware of the NVIDIA processor being defective, you know they extended the warranty of all the HIGH END computers they put the chip in, and you want them to replace your motherboard. This is what I did and they admitted to me on the phone that they knew all about the problem but that it would be too expensive for them to fix all the computers so they would wait for people to call the right number before they would do anything. They sent me a prepaid box with an over night label, I shipped it to them on a Monday and had it back by Wednesday..I removed my hard drive because they wipe them clean...they sent my computer back to me with a new battery, new mother board, cpu fan and new keyboard and it works GREAT! good luck.

Don't waste your time doing anything tech support suggests to fix the problems you are having with your tx laptop. They are simply defective. It's intuitively obvious to all computer engineers and tech savvy people, but HP refuses to acknowledge this reality. The end result for any tx laptop is that it will overheat, the mother board fries and your finished. Before that, you'll have all kinds of other problems, not the least of which being the issues with loosing the settings on your wireless LAN b/c there is a defective NVidia chipset in the tx line. When that happens you're near the end.

HP will charge you money to replace your motherboard which will only fry again...and will also NOT fix your wireless LAN problems, or the problems with coming out of sleep mode and having your computer freeze. HP is burning all of their customers by pretending that this problem does not exist. I spent hours and hours pleading with their support staff to replace my laptop with a non-defective model and they refused. I informed them that they'd be leaving me with no other option than to file a small claim against HP in court. At which point HP had a person call me from the complaint resolution dept. His name was Javier and he informed me that he was at the highest level of complaint resolution. Through his broken English and improper grammar he also informed me that the best HP could do was offer me a 30% discount on the repair. I asked Javier, "And let me guess...the 'repair' would be to replace the motherboard, right?" He said yes. I explained to Javier once again that essentially what HP is asking me now to do is to waste even more money on a defective product when they know for a fact that it will not fix the problem. The motherboard will only fry again. He said that he was closing this complaint and citing that I declined their "offer to help me."


Ridiculous. I am livid. I have been a loyal HP customer for 9 years. My Dad is a programmer and turned me onto HP and ever since, I have bought exclusively...desktops, laptops, wireless keyboard/mice combos, speakers, monitors, webcams...even printer. And everyone knows HP puts out horrible printers. I bought them anyway. Nine years of loyal customer purchases...all to be completely burned. I spent $1400 on a piece of garbage that gave me problems since day one. In fact, I bought two. The first, fried on day 3 and I had it replaced. I have explained all of this to HP in writing and over the phone with their "highest level of complaint resolvers" and HP has completely burned me. I will NEVER purchase another HP product again and I will do my very best to share my experience of being ignored by HP after 9 years of buying their products. To pour salt on the wound, the HP rep lied to me at the end of the call and insisted that HP has no record of any other complaints regarding this issue. I literally laughed out loud. I said, "Sir, you're lying through your teeth!" Dozens of forums exist online with hundreds and hundreds of postings form people who have been burned, just like me. HP is totally aware that this problem exists. Do not let their support staff lie to you! First thing Monday morning, I will be filing a small claim against HP. And I will send out a mass email to the 3,00 or so people on my list, to alert them of what HP is doing to me, and so many other people who have purchased their defective garbage. i will request that every single person forward my email to as many people as the y can, alerting them that HP sells known defective products and burns their customers. You may email any questions to me at pm_ob@yahoo.com.

Or you can email another victim of the tx line, Wayne@WayneSallee.com. He has posted a lot of helpful info after being lied to and scammed by HP as well.

Or go to:

http://hplies.com/viewtopic.php?f=2&t=294
to find out more about the lies HP tells their customers about the defective products they sell.

Or read a news article about HP being aware of the defective Nvidia chipset @:
http://www.theinquirer.net/inquirer/news/675/1043675/hp-desktops-defective-nvidia

My suggestion to anyone is to completely avoid ever buying any HP product ever again. So many of them are defective and HP will burn you once you discover this.

This is problem with either or both the Southbridge or the Northbridge on the MOBO. Either they will have to be refloated with solder or the motehrboard replaced. It is possibly related to heat loosing the solder connections. However, HP is not admitting there is a problem like on alot of their DV Series.

Hello, I would say that it is faulty. I hope your system is under warranty. You can google your question and you will see many others are having this same issue and it is turning out to be defective hardware.

EXTREMELY common failure in the TX1000 line. Problem is the mainboard, part# 441097-001. From HP it should only be about $200 on exchange. DO NOT get this part anywhere else, as the OTHER common failure for this model is the wifi goes out. I do about 10 of these TX's per day, no im not kidding, and i promise you HP has the most stable parts source around for this. Sadly, any reflow attempts meet with very sparse success. Reballing the chipset and sealing with epoxy on all sides doesnt resolve with satisfaction either. It may work for a few days or weeks, but the prob will still persist. Since we went to outright replacing the mlb's back in November, we have seen less than 5% (if that) come back...out of roughly 1100 laptops serviced (yes, damn near all of 'em by me...) -Sy

It all starts with first the wireless stops working, then it starts freezing all the time, and last won't start up. only the lights turn on,,,,,, and nothing would display on the screen,
If i can help in a way i can show or tell you the steps and a way too turn on your tx1000, and working again
http://www.videos-star.com/watch.php?video=musu759LsT4

I am sorry I AM NOT A TECHNICIAN, and i had never taken apart a laptop and I DID IT it is easier than it looks
hey and did it myself, do it and i asure you it would work tell you step by step as i did, 1>>>>, go too HP page find the assembly and disasemble download ( remember to be carefull with the screws name them as you take them off and put them separated) 2>>>> cut the board as shown.in the video and put aluminum foil so it wont heat other parts 3>>> i used a 250w focus for 3 1/2 MINUTES 2 inches away on the back off the NVIDIA, after 3 1/2 min presure on front off nvidia this will make contacts backtogheter carefull it will be hot, 4>>>>> put some aislant paste the name dont know u can find it in pc stores, put some on top off NVIDIA CHIP ON AMD PROCESSOR AND ON THE TOP OFF THE PENNY, and start to assemble again it's fun i did it and it was great and felt so good after. HP was asking or chargin 400$ to fix the notebook told them go fly a KITE. tell or answer me if you do so, just want to help i know how u feel

Same thing happened to me. I just spent 3 valuable hours trying to figure it out. Apparently, my network card didn't work b/c even with the wired connection it did not detect the router.

1. I safely uninstalled the network driver
2. I used another computer to download the NVIDIA nForce network driver from the HP site.
3. Reinstalled by doing a new hardware detect (it seems to have installed on its own w/o the new driver I downloaded. Go figure.)

at this point, internet was detectable using a wired connection, but the wireless network was not available. So,

1. I went to HP to download the HP Wireless Assistant program from the HP support site.
2. Installed the exe file.

All this took a few restarts and it froze at times, but after about 4 restarts, everything seems to be working correctly again.

Good luck!

HP tx1000z Vista

I had the same problem, also on an HP laptop pavilion. Quite per chance I found that the connection comes back if i start the computer in safe mode (press F8 repeatedly while booting). The reboot.

Hi, I had the same problem, it is linked with the Nvidia driver, as I have discovered, as the wireless/bluetooth switch light - if it stayed orange on start up my display would stay black..then switched the pc on off slider to hold until pc switched off, restarted if the wireless/bluetooth light turns blue on start up then my display would work....
So after trying lots of different supposed fixes, I finally, used recovery manager and set the TX1000 back to factory state, then at first it did the same thing, then I updated the Nvidia display driver in devices let it find from internet ( I used wired connection for this to my server) then don't restart the pc, instead go straight to recovery manager and re install the broadcom wireless driver, then restart, it has worked for me as my TX1000 runs perfectly now, also I have noticed that the wireless pop up box on start up shows WLAN first with Bluetooth underneath,

I hope that helps

First, look thru HP Health check and download all recommended.
Second, go to HP site, download and reinstall WLAN driver and HP Wireless assistant software
Third, download at the same site HP WinFlash BIOS Update and update BIOS (READ and FOLLOW INSTRUCTIONS VERY CAREFULLY)
Reboot.
If you are lucky ;-)  WLAN will now works - try to switch it on by WLAN switch.

AND NOW - SELL YOUR HP to someone ASAP.
Because it's no warranty that this deffect can't re-appears :(
Good idea is a full mainboard change as you read above.

WBR, Planet