Question about Epson Aculaser C1100 Printer
Everytime I print to the Epson Aculaser C1100 (in Mac OSX 10.5.6) with the latest Epson driver (40Aes) I receive this most annoying error dialog box - The application escapeSupplytool quit unexpectedly. The dialog interrupts all other applications and the Epsonstatus monitor 3 (the source of this error) proceeds to chew up 90% of cputime. I repeatedly kill (force quit) the Epsonstatus monitor 3 but it creeps back.
I've thought of replacing the Epson supplied driver with the excellent Gutenprint drivers but guess what, it doesn't support this printer.
Thanks in advance,
Try these methods, one by one, until the problem disappears:
1. Relaunch The "unexpectedly quit" dialog box contains a Reopen button. Click on it to launch the application again. With luck, the crash will not recur.
2. Safe Relaunch If the crash does happen again, curse your luck and wait for the dialog box to appear again. You'll notice that it's slightly different now--there's a Try Again button instead of a Reopen button. Click on it to launch the application in Safe Relaunch mode. When you do this, OS X replaces the application's preferences file with a new file.
Applications use preferences files to store the changes you make to application settings--via the Preferences dialog box, for example. But if preferences files become damaged, they can precipitate a crash. (Preferences files are stored in your user folder/Library/Preferences and are typically named after the application they belong to--com.intuit.quicken.plist is Quicken's, for example.)
If Safe Relaunch eliminates the crash, quit the program (File: Quit). At this point, another dialog box will appear and ask whether you want to keep the new settings or revert to the original ones. Keep the new ones and reset any custom preferences--if this puts an end to the crashes, it's a price worth paying. If you decide you want to go back to the original settings--perhaps because you discover that switching preferences files ultimately didn't help--you can still return the original .plist file to active duty (see "What's Your Preference?").
If a Safe Relaunch doesn't stop the crashes, it's time to move on to a time-tested set of potential fixes. These are worth trying not only for crashes but also for almost any other odd symptom you may confront. Try them in order until one works.
3. Restart Your Mac Select the Restart command from the Apple menu. It's amazing how often this simple act resolves a problem. If the crash is so bad that you can't get Restart to work, press and hold your Mac's power button until the machine shuts off. As a last resort, turn off your Mac by unplugging the power cord.
4. Check for Conflicts and Bugs If the troubled application is not Apple software, make sure it doesn't have a conflict with the version of OS X you're using. For example, if you just updated to a new version of OS X, you may also need to update the problem program. Check the company's Web site for details. While you're there, check to see if the site has a support section. You may find that your problem is common enough that the company has posted a solution.
5. Log In as a Different User You've installed new programs and you've tweaked preferences--is it one of the millions of changes you've made to your system that's giving your Mac an error? You can find out by logging in as a different user. If you've never created a second account, now is the time to do so (see "Diagnose a Sick Mac").
If the crash doesn't occur when you're logged in to the other account, the crash's cause is a file in your user folder, rather than a more general issue with OS X. Accept this as good news, since it usually means that the problem can be fixed without something as drastic as reinstalling all of OS X--or erasing your entire drive.
The cause is most likely a corrupt or conflicting file somewhere in your user folder's Library folder--either a preferences (.plist) file, a font, a cache file, a plug-in, or some other support file (often found in the Application Support folder). You can use utilities to isolate the specific cause. For instance, check for corrupt fonts with the Validate Font command in OS X's Font Book utility, use Jonathan Nathan's Preferential Treatment to identify corrupt .plist files, and delete corrupt cache files with Northern Softworks' Tiger Cache Cleaner (see "The Mac Medicine Cabinet" for details on these utilities). Ultimately, it might just take some old-fashioned trial and error to ferret out the culprit.
6. Use Disk Utility If your program crashes on launch and no "unexpectedly quit" message ever appears, go to /Applications/Utilities and launch Disk Utility. From here, select your startup volume and click on the First Aid tab. Then click on Repair Disk Permissions (see "Seeking First Aid" for instructions).
7. Reinstall the Program Still stuck? Reinstall the program, using the Installer utility that came with the program--otherwise, you may not properly install key components of the software, and that in itself could be the cause of a crash.
8. Check Console Logs Launch OS X's Console utility (/Applications/Utilities). Click on the Logs button in the toolbar. From the list on the left, locate the CrashReporter folders (in your user folder/Library/Logs and in /Library/Logs). In these folders are logs for every application on your Mac that has ever crashed.
Find the log file with the name of your problem program and select it. The output you'll see here is too technical for most people. But occasionally you'll find a clue to the cause of the crash--for example, a reference to a problematic plug-in. Look carefully at any section with a header including the word Crashed (such as Thread 2 Crashed). By the way, when you get an "unexpectedly quit" message, if you simply click on the Report button, you'll immediately get a view of the relevant log file.
9. Reinstall OS X If your sleuthing work has not paid off, it may be time to bring out your OS X Installation DVD and start from scratch. Select the Archive & Install option. If this installs an older version of OS X than you are currently using (such as 10.4.0, when you are now running 10.4.4), use the Software Update preference pane to immediately update to the latest versions of all Apple software.
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Posted on Jan 22, 2009
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Posted on Jan 02, 2017
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