Question about Digital Check TellerScan 240 Scanner 50 DPM [N-TS240-50]
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The only thing that would make sense is you have the two lines somehow on the same bus bar in the box or a supply issue either to the sub-panel or in it. When you power up the circuit are you getting 120 or 240 across the red and black wire? Double check the 240 in the sub panel if you only get 120. If you are getting 240 all the way to the heater then you are missing something within the heater or its instructions.
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