Question about Xerox DocuColor 12 Printer

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My display says turn power to printer on

I had a code 9-357 earlier my tech came out and fixed thst but now I can't print anything from my computer or a test page. The copier just says "Turn power to printer on!" I have a xerox doc 12

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  • withers852 Jan 24, 2009

    Sorry this didn't work

  • dazheritage Jan 28, 2009

    My dc12 has the message "Turn power to printer on" on the screen which is stopping incoming jobs from the fiery from printing. Any ideas how to reset this?

  • el_dany Apr 14, 2009

    I try the nvm, but nothing happens. Everything seems to be OK, just for the screen message:

    Ready to Copy.
    Turn on the power to the printer On

    and it´s already ON, i turnoff and on few times but nothing happens.The Fiery says: Turn printerpower Off and On.


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Hi just try this reset code through to nvm 776-063.

Posted on Jan 22, 2009

  • jai kumar
    jai kumar Jan 24, 2009

    hi now u tell me, now what error codes and message displaying in ur printer and fiery?


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Hp 2840 won't stop printing

power off the printer. removed the network cable only. power on until it display ready. now print a config sheet or menu map. if it print without error then connect the network cable and print config sheet again. wait and observed. if it will start printing garbage then KILL the print jobs queued on the printer. after deleting all print jobs power off and power on printer with network cable connected. I hope that will fix the problem. by the way. was there any error display in the panel display like "49.4C02". etc.

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I just installed a new ink cartridge to my printer. The computer states the printer is ready but nothing is printing. The paper goes through fine, but it does make a clicking noise before bringing the...

Things that you might want to consider.
  • Paper type (make sure that your not using recycled papers)
  • Type of application that you are using (MS word, power point, excel or Adobe PDF files)
  • USB Cable was unplug/loose.
  • Printer is not turn on. (Just want to make sure though)
Solution One: Download the utility software
  1. Download the utility tool in HP's website.
  2. Name of the tools is "Print diagnostic tool".
  3. Click here to download the link.
  4. After download the tool, run it.
  5. Once your run the tool, it will automatically detects the printer that is currently connected to your computer.
  6. Select what printer is in use.
  7. Scan the problems on the printer, it will tells you if theirs a problem w/ (printer driver, connectivity, ports, and etc,. )
  8. If the "Fix" button click on it to solve the issue (It will tells you to uninstall the driver if theirs something wrong w/ the drivers, but in your situation... I think it will not)
  9. Restart the computer.
  10. Check if you can print a test page using "Notepad"
  11. Click on start menu > all programs > accessories > Notepad
  12. Type anything from the notepad, then check if it will print.

  • If you got it working already, thats good!
  • Try to check if you can now print the document that you want to print earlier.
  • If you got it, you don't need to troubleshoot further.
  • If the document did not print, It means its a software issue.
  • Now if you try printing from notepad and it did not work continue to the next step.
Solution two: Power cycle both Devices
  1. Shut down your computer (Click on start menu > shutdown)
  2. Turn off the printer
  3. Unplug the power chord at the back of the printer
  4. wait for 1min.
  5. Plug the power chord back in.
  6. Turn on the printer.
  7. Turn on the computer.
  8. Check if you can now print

If your still having issues w/ it. call HP's Printers support department @ 1-800-474-6836

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1 Answer

Printer stopped printing durring project "Assert Error b52b00b4"

From the HP website:

ISSUE: The printer displays an assert error code. Assert error codes indicate that the printer has an internal condition that may respond to a hard reset of the printer. Beyond that, service may be required. This document applies to the following products:
  • HP Photosmart p1000/1000, p1000xi printers
  • HP Photosmart p1100, p1100xi printers
  • HP Photosmart 1115 Printer
  • HP Photosmart 1215, 1215vm, 1218, and 1218xi printers
  • HP Photosmart 1315 Printer
SOLUTION: Hard reset of the printer A hard reset of the printer may clear the error. Here is how to perform the hard reset:
  1. Shut down the computer.
  2. Open the top cover of the printer and remove the print cartridges.
  3. Close the top cover of the printer.
  4. Press the power button on the printer to turn the printer off.
  5. Disconnect the communications, (USB or Parallel), cable from the back of the printer.
  6. Disconnect the power cord from the back of the printer for one minute.
  7. Reconnect the communications cable to the printer.
  8. Reconnect the power cable to the printer.
  9. Press the printer power button to turn the printer on.
  10. Open the top cover and reinsert the print cartridges.
  11. Close the top cover and print the calibration page.
  12. Restart the computer.

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C5180 printer won't print.

I just had this problem and here's what I did (with a little help from a previous yahoo answers post)...

1. Turn printer and computer off
2. Disconnect printer from computer
3. Unplug printer completely
4. Hold power button on printer while plugging printer back into power source. Maintain holding power button in until printer cycles completely (Ihave no idea if hold it actually does anything...but I tried it and it worked)
5. Turn printer back off (which actually may happen anyway when you finally release the power button)
6. Reconnect printer back to power source and computer.
7. Power both back up.

That should do it hopefully. Also make sure your printer cartridges aren't totally out. It won't let you print if even one of them is completely empty.

Good luck.

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I'm running a xerox 4110 at the kinkos i work at with the error code 012-322. Tech won't be out for another day and i need to start this job... Any idea if this is a quick fix??? Thanks!!

Thst is a hole punch home position sensor not detecting the 2 or 3 hole punch.
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HP LaserJet 1022 Printing Blank Pages

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I have a new HP printer that is telling me an unknown error has occurred when I attempt to print a document.

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i would suggest you to do a hard reset of the printer by plugging off the unit from wall power for one night for a hard reset sir

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Everything I print is underlined

to determine if it is the printer, try these :

>windows test page (printers & faxes, printer's properties page)

>self-test ;
Please perform the following steps to ensure your printer is physically functioning.

1) Disconnect the printer cable that is connecting printer to the computer, by unclipping or unplugging it from the back of the printer.

2) Turn the printer ON by holding down the POWER button for about 3 seconds.

3) Load A4 or LETTER size paper in the sheet feeder on the back of the printer.

4) Press the MENU button on the control panel until NOZZLE CHECK appears. Press the COPY button.

5) The printer will print a pattern displaying a number and a nozzle pattern with black & color. Examine the nozzle check pattern that has printed. Each staggered horizontal line and straight vertical line should be complete.

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