Question about AEG Washing Machines

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Soap Tray Water Dispenser

I've noticed that sometimes the powder in the tray doesn't clear and more frequently, I notice dry areas on my clothes at the end of a short cycle. I wonder whether the Soap Tray Dispenser (the internals above the soap tray) is clogged up. How is the best way to check?

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  • Andrew Barnard Jan 11, 2013

    The machine is an AEG Lavamat 6725

  • Andrew Barnard Jan 13, 2013

    Thanks to all for the solutions posted below: Here is what I've done: Firstly, after turning off the water supply and disconnecting the water supply hose, I checked the inlet water valve screen for obstructions. Besides some very small flecks, it was remarkably clear. Supply water pressure is more than adequate; if anything, it might be too strong. The inlet water feeds to the soap tray - I checked the supply from the inlet valve to the soap dispenser tray / unit and the hose was clear. I removed and thoroughly cleaned the soap dispenser unit, which contains two valves that regular the water flow to the appropriate tray in the multi-tray dispenser unit. I checked that none of the tiny holes were obstructed. They weren't. There is a small hose that runs from the soap dispenser tray directly to the waste water outlet. That hose was completely blocked with grey gunk - the consistency of an unripe brie cheese. I cleared that out and reassembled. Having done all of this, I didn't notice any significant improvement, but I ran out of time to do a thorough check. In the next couple of days, I'll check the operation of the inlet valve - is it opening fully? and the operation of the two valves in the soap dispenser tray - since these also, if they don't open properly, would be hindering flow.

  • B.H. Countryman Jan 13, 2013

    Sounds like you're on the right track. You can do a pretty good check of the main inlet water valves by observing water flow at different temps. ie., COLD usually runs just a little faster than HOT and WARM usually runs faster because both valves are open. Likely it is the valve on the soap dispenser. Good Luck.

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I'd check the inlet water valve screens first. You'll have to unplug the washer and turn off the faucet connections the supply hoses go to. Then loosen the hoses at the machine ends. when you feel the hoses relax unsrew them the rest of the way. There should be screens where they attached. If screens are covered with lime and other debris use a toothbrush with a spray bottle to flush clean. If screens look clean check the water valve itself. While you are at it before you hook the hoses back up check the pressure coming from the hoses hold them over a bucket or even the tub of the machine. Hoses can deteriorate on the inside and foul things up if they are old enough. and lime can build up in them as well.

Posted on Jan 11, 2013

Testimonial: "Inlet water valve screens checked. Clear. Didn't check in the operation of the inlet water valve, simply due to clack of time. Will check later in the week."

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We had the same problem- for us it was because we were mixing laundry booster (Oxyclean) with liquid soap in the dispenser. It seems the water running through the tray had insufficient pressure to properly flush the tray out, so residue accumulated on the back & underside of the tray. Our water pressure is good here, and we don't use a water softener or filters that can reduce the pressure. Unfortunately it seems to just be a bad design of the soap dispenser tray.

We also had a problem with water/bleach leaking from our soap dispenser- when we used the bleach compartment in the dispenser we got leaks dripping onto the floor from behind the front cover of the washing machine. It was running down the front of the washer behind the front cover & coming out onto the floor. The repair guy said this was because the dispenser tray was pulled out too far, but the reason we were pulling the soap tray out so far was because the bleach compartment was too far back in the tray to use if we didn't. Now we just leave the drawer partially closed & pour the bleach directly into the soap compartment along with the soap.

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How to fix leak from soap dispensor


I assume you have water coming out of the dispenser and running down the front of the machine. You probably have a build up of soap powder in the water inlet and it is restricting the flow and backing up.
Soap powder is only partially soluble in cold water and a residue of undissolved powder builds up over time, one of the reasons I use a liquid detergent. Remove the dispenser tray, it should pull out fairly easily with just a little resistance. Try and clear any blockages, hot water is best as it dissolves better. Clean the tray you have removed and re-assemble.

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I was just about to call the service teck when I decided I shouldn't be this stupid and try and fix it myself.

I took the tray out and looked in with a flashlight.
Saw nothing.
Cleaned the tray and then checked the drainage hole inside the opening where the tray normally feeds the machine the soap.

I found a inside of the liquid XXXKing laundry cap partially blocking the drain.

Took it out and works fine.

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My whirlpool dishwasher soap dispenser is apparently not opening during cleaning. I find dirty dishes and clumps of soap in the hopper. Whirlpool quiet partner II


I bet your clumps of soap began with the beginning of the use of a different DW detergent powder.

Try this (trust me) Go buy a box of brand name Dishwasher powder (e.g. Electrosol or Cascade) Use it for two loads of dishes and report your results back here. OK?


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I had same thing with MtgNeptune frnt loader. Manual sed may be a kink in the front drain hose, caused by sudden burst in water pressure. Not in my case. A service call and $90 laterwasn't fixed. I pulled the soap tray and found rinse water wasn't going down the well as fast as it was filling, causing water to spill down front, and around the door. I turned down the water pressure 2 days ago and 9 loads later- no problem! It may take a few minutes longer to fill, but far less work than mopping after each load or hitting 'pause' and 'start' while waiting for the the water level to go down. We're on a well and ocassionally have change in water pressure. I don't know if this was the problem, but it was definately my solution! I turned the intake vavles at the wall to 1/2 pressure. Floor is staying dry and the drain tray beneath is also dry ($12.00 Menards). I hope this helps.

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1 Answer

Water and soap remains in the soap tray


You need to check for blockage in dispenser, remove completely and thoroughly clean every part of it.
Other possibility is not enough water pressure to take all powder down, check water pressure, filters in hoses if fitted..
Check hose from dispenser to drum for restriction.
Plz rate my solution.
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Symptoms:
Dispenser lid is open. Caked powder at (what would be during normal operation) bottom edge of soap dispenser or caked powder fallen onto dishes or dishwasher bottom. There may be loose powder in rest of dispenser or spilled down inside door or onto dishes underneath dispenser.

Solution:

Keep the area around the soap dispenser lid clear when loading the top tray.

Explanation:
The soap dispenser needs to swing open during the wash cycle. In many dishwashers the top tray has an indentation as wide as the lid of the dispenser. This allows the top tray to be as large deep as possible while still allowing space for the dispenser lid to open. People often pack their dishwasher with things overhanging this gap.

During the wash cycle the catch will release but the overhanging cutlery or crockery prevents the lid from opening all but a few degrees. Some water will splash in but not enough to wash out the soap powder. The soap powder at the bottom of the dispenser will then cake.

When the front door is opened the spring loaded lid, which is partly open, will of course swing fully open and you'll be convinced that the lid opened normally during operation. If this is the problem then if you're very careful and open the door very slowly you can actually hear the lid flip open. Also, depending on when the lid opens, how far it opened during operation and how fast you open the door you may find soap powder spilled down to cover the dishes at the front or down the inside of the door. This happens when you first open the door and obviously there couldn't be loose powder there if the powder had emerged while there was water washing around. Seeing the lid open as you open the door is a lot harder but can be done on some machines.

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Disconnect the plug from the outlet. Remove the top of the washer panel by removing the 2 back hex screws then sliding it back to lift it off of the washer. Take off the front control panel by removing the phillips screws holding it in place. Remove the dispenser drawer. Check the dispenser housing for clogs or lime build up at the bottom of the dispenser housing. Or the drain hose (large black hose attached to the front of the drawer housing) to the washer may be crimped or clogged.

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If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.

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We had the same problem- for us it was because we were mixing laundry booster (Oxyclean) with liquid soap in the dispenser. It seems the water running through the tray had insufficient pressure to properly flush the tray out, so residue accumulated on the back & underside of the tray. Our water pressure is good here, and we don't use a water softener or filters that can reduce the pressure. Unfortunately it seems to just be a bad design of the soap dispenser tray.

We also had a problem with water/bleach leaking from our soap dispenser- when we used the bleach compartment in the dispenser we got leaks dripping onto the floor from behind the front cover of the washing machine. It was running down the front of the washer behind the front cover & coming out onto the floor. The repair guy said this was because the dispenser tray was pulled out too far, but the reason we were pulling the soap tray out so far was because the bleach compartment was too far back in the tray to use if we didn't. Now we just leave the drawer partially closed & pour the bleach directly into the soap compartment along with the soap.

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Before taking anything to bits, check you aren't just loading the machine in such a way that something (for us, it's usually a frying pan) is stopping the soap dispenser from springing open all the way. A.

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