Question about Nintendo Wii Console

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Wii Wierd "Error Occured" message

I have my Wii for 2 weeks now and I have never experience any problem, now for some reason it says: "Error occured. Press the eject button and remove the disc. Turn the power off and follow the instructions in the operations manual" I did that and then it worked fine but it is reappearing all the time and it is hard to plat like that. Suggestion anyone?

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  • Chunkus Jan 06, 2008

    My 8 yr old son had his wii for xmas and had same fault yest, called toys r us who of course have no wii's in stock they suggested I call nintendo as it will probably be quicker, so will be on phone to nintendo tomorrow. How do you explain to an 8 yr old that his main xmas pressie is knackered!!!!

  • katalwaysme Jun 20, 2008

    My wii is brand new, just two days old. The computer works fine, but when i put a game in the drive it just whirs then i get the same error msg. Eject the disk, turn off the machine...clean the disk. I have unplugged the machine, disconnected it, reconnected, turned on the machine, cleaned the disk, re-inserted the disk, now my controller jumps around the screen, and I get the same error msg. I will call nintendo tomorrow.

  • Anonymous Jun 21, 2008

    same hear!!!!!!!!!!!!!!!!!!!!!!! HELPPPPPPPPPPPPPP

  • Anonymous Dec 26, 2008

    Just opened my wii. Error message occurs when I insert a disc. I have tried other games-same message. I unplug my wii and start over but get the same message. Help!!

  • Anonymous Jan 01, 2009

    same gald darn error message....one and only christmas present for my two daughters and now there mad a daddy.....so its a bad disk drive then???????

  • justlisa Feb 17, 2009

    The same thing is happening with me and now that I can't even play anything any more I will have to spend $75 + tax + shipping to get it fixed. It's obviously not our problem and after spending $300 already on the system why are we the ones who have to pay for them to fix something that is obviously becoming a common problem with their system!!

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This happened to me and I took the disc out turned it of and unplugged everything from the wii, even the game cube controllers, and when I plugged it back in and tried it was fine I have not had the problem since

Posted on Mar 12, 2008

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Okay, for everyone that has ever experienced this problem, here's why:

A lot of these games are big... really big... and most of them would not fit on a standard DVD. The solution to that is multilayering the DVDs. In other words, certain data would be on top of other data, like the layers on a cake. And in order to read this layered data, you need a multilayer reader in the disk drive, and all Wii's come standard with these.

However, some consoles have been experiencing problems with reading the layers individually. And if it can't read the layers seperately, the game cannot run. Sometimes it's just a hiccup in the machine and a simple reboot can fix it, but there are machines with faulty layer readers. Nintendo got a lot of notices about this when Super Smash Bros. Brawl was released, as it was the largest multilayered game to have been released on the Wii up to that point.

Nintendo has been more than great when it has come to fixing the Wii's 'flaws', such as over excited people breaking the strap or losing their grip on the Wii-mote, by offering free strap replacements and Wii-mote sleeves, and I'm happy to say they have continued their support by offering to fix all the problematic multilayer readers for a reasonably low price (they can't give us everything for free, plus compared to the 360 and the number of times my friends have sent theirs in for some sort of repairs, I'd say Nintendo is still on top for customer service).

So there you have it, the cause for the 'Unable to read disk' error. It's only happened once for me, and the reboot did the trick. If the reboot doesn't work for yours, first try swapping the game out for another, see if that runs, and if it does, go back to the first game. If neither game runs, hop onto the Nintendo website and ask tech support about getting it fixed.

Posted on Feb 11, 2009

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Okay...so apparently I\'m not alone in my frustration. If you follow this link: http://www.nintendo.com/consumer/systems/wii/en_na/ts_system.jsp It will let you in on a litle secret. I bought my Wii the Christmas before last and we have never had any issues with it. When the message first appeared I thought "Okay..unplug it..let it cool down..and then try it again." EEhhh!! Wrong! So I went to Nintendo.com to try and troubleshoot through the problem on my own. Well...I found what I was looking for...even found out how to fix it...they just want to charge me 75 bucks to repair it since it no longer falls under warranty. If you Wii is brand new I\'d just check out the link above...put in your serial number that\'s located on the bottom of your console and download the service pack for it. For me..I paid only 120 for this console and I\'ll be damned if I spend another 75 bucks on a reapir when I can just shell out a little extra cash for a newer model...but that\'s just me! Good luck everyone!

Posted on Mar 21, 2013

Hello. I had the same problem with my Wii back in December 2007. (I bought my Wii in June 2007). I got the "error occurred" message numerous times while playing "Super Mario Galaxy". I had to send in my Wii to the Nintendo Repair Centre, and they had to change the disc drive. You will likely need to do the same thing, so contact Nintendo Support for instructions on sending your Wii for repairs. Thanks.

Posted on Feb 21, 2008

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We bought our wii 2 weeks ago - had same problem (so has my sister in law) ,but in addition to the error message, ours will not power back up - any one else had this trouble?

Posted on Jan 13, 2008

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Update to posting 6 Jan. I rang Nintendo on Monday 7 Jan, they advised that I would need to send console to them they would then repair or replace it depending on the problem, this could take up to 10 working days, they sent a postage slip by 1st class post which I did actually receive the next day, I posted the Wii that same day. I will advise on the outsome in due course!

Posted on Jan 13, 2008

  • Chunkus Jan 13, 2008

    Hi happysnapper,

    Our Wii blew a fuse on xmas day, when we changed fuse, it worked ok until we got the error message! I did ask the rep at Nintendo if it was a common fault and she said no, yeah right! Good luck, it's a blinking pain!

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Same problem here. Had for 1 week, got the above message. Called Nintendo. Sending out advance replacement console.

Posted on Jan 08, 2008

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Call nintendo, if you bought it new they may replace it, they have really good support and this doesnt sound like anything your going to be able to fix, there is most likely something wrong with the wii, if i\'m wrong nintendo will be able to help you fix the problem. If it happens only with a ccertain game make sure its in good shape and/or replace it, other than that call nintendo and se if they can replcae it for you.

Posted on Jul 04, 2007

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My Wii says,"An error has occurred. Press the Eject button and remove the disc, then turn the Wii console off and refer to the Wii Operations Manual for help troubleshooting...I don't have a manua


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Hi,

Try the following options.

1:) Soft Reset:- Press the reset button on the Wii console For 2 seconds.
2:) Hard Reset. :- Unplug The Wii Console For 5-10 Minutes. As once unplugged it resets itself.
3:) use a CD/DVD Based laser head cleaning disk, to remove any dirt/dust from the laser unit.

Thankyou For Using Fixyas Free Forums.

Mike @ compurepair.

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