Question about Dyson DC35 Handheld Vacuum

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Cyclone assembly is blocked

Can you wash cyclone assembly

Posted by Anonymous on

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

Agent Don
  • 310 Answers

SOURCE: My dyson cyclone assembly will not spin when it picks up dirt.

http://geeksquad.fixya.com/ThreadView.aspx?prdid=34171&thid=680773
My dyson cyclone assembly will not spin when it...
Posted by littleladysc on Jun 18, 2008
I have 2 dyson dc07. The cyclone assembly will not spin when dirt is picked up, but when I change them out the vacuum is fine, so I know it is the cyclone assembly. Any suggestions? Thanks!


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Dyson DC07 Bagless Upright Cyclonic Vacuum.

It sounds to me that you may have a clog but when you said you changed them out the vacuum is fine, so a couple of things, if the vacuum is still under a factory warranty of 1 or 2 years the cyclone assm still would be under a factory warranty. If it is over the 1 or 2 years then you would have to replace the cyclone assm but you may want to check with the Dyson Factory Tech Support / customer Service line as per the problem, and they can ship you the part from the factory or to check with your local vacuum cleaner dealer in your area and they may have one in stock or they can order one for you. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 questions@dyson.com
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.


Posted on Jun 18, 2008

  • 1 Answer

SOURCE: dyson blowing top of cyclone air release valve.

It sounds like the same problem I was having. I had loss of suction through he hose then all of the air was coming out through the vent/valve on top of canister. If you are looking at your dyson from the back, look at the bottom. You will see a purple plastic tab on the bottom left. That allows you to remove the plastic u-shaped hose that goes from the hose to the bottom of the dyson. I just removed that and found it was completley blocked. I removed it and the dyson has no loss of suction orair through top valve/vent. I hope this helps. I never post but i'm just excited that I got my dyson working perfectly again.

Posted on Jul 11, 2008

  • 4 Answers

SOURCE: How do I dmantle the Cyclone?

You don't! It is not meant to be dismantled. Just pour water inside it. Then let it dry out thoroughly, say, 3 to 4 days, including the filter.

Posted on May 30, 2009

  • 1 Answer

SOURCE: 8 holes in root cyclone are clogged

There is no real solution other than to call Dyson provided still under warranty.

IMHO, DC17 Animal has a flawed design with the sealed canister (at least as purchased in December 2006 purpotedly has been corrected at this time).

The rubber gasket (where you close the bin at the bottom) is so delicate, that even the routine maintenance of emptying the bin can dislodge it (or even crimp it) so that debris (carpet lint, pet hair, etc) enters the cyclone itself eventually clogging it.

After going throught their recommended solution on their web site without fixing the problem, it was a typical customer service experience on calling. But with persistence in explaining their faulty design to them (particularly with regard to the fact that it's caused by routine maintenance), they'll break down and send you a new cylone unit at no charge - from there on out ensure that the thing is sealed after emptying or performing normal maintenance.

Although the original question is somewhat dated, hopefully this will save others some aggravation in dealing with the problem.

A grumpy old guy who simply insists that companies put service/care back into the customer service/care hotlines....


Posted on Oct 02, 2009

  • 12 Answers

SOURCE: On the DC07, the entire cyclone assembly must be

Beofre you go to the extent of buying a replacement canister, you can remove the top and using a straightened coat hanger type thing open that bottom lid. Then maybe you can clean the rim and possibly add some silicone spry to loosen things up. Here's how to get inside In this order: 1) Remove the canister 2) remove the three star screws at the top of the canister. It'll take a bit of pressure to pull the top up, there's a rubber seal. When you pull it up there will be a rod running down into the canister, leave it be, just pull up the top high enough to clear out any debris. 3) Use a straightened coat hanger and with a flashlight to guide you, reach down with it and push it into that hole down at the bottom center of the canister. That will pop the lid open. Clean the canister & lid rims, maybe add some silicone. At this point you might as well clean the canister too. OPTIONAL-> ***leave the bottom lid open*** and follow the rest of these steps 4) Put the top back on aligning the screws, when you lower it make sure the bottom of the rod engages with the hole at the bottom center of the canister, this is why you left the bottom lid open. Put the three star screws back in. 4) Turn the canister upside down, lid open, and keeping in mind this is thin plastic, gently tug upwards on the four fins that surround the bottom rubber seal. This part is held in by friction, so work your way around the four fins gently pulling until you work the ring they're connected to free. This will give you access to the inside of the canister. 5) remove the round perforated section by tugging upwards on it, set it aside with the fin part. 6) Take the canister to a laundry tub or large sink and holding it bottom up fill it with hot/warm water. Grasping the center section shake it vigorously and turn it upside down while shaking and a bunch of sh*t will come out. Repeat several times. 7) Dry thoroughly, you might use a hairdryer held to the center tube, but only if you can switch off the heat and use air only. Make sure its 200% dry, water will kill your machine 8) clean and replace the round perforated section 9) replace the fin section, I'd suggest pulling the round rubber part off of the fin part and setting it in place on the canister first, then follow with the plastic fin part. If you don't do it this way the rubber won't seat properly and the bottom lid won't close. 10) Close the lid, replace the canister, and staaaaaart suckin like it's brand new.

Posted on Jan 19, 2010

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Related Questions:

1 Answer

How do I change the Cyclone on my DC59?


Hi there, it's Jack at Dyson.

DC59's filter should be washed at least once a month, using cold water without detergent, as shown in the video below:

Allowing the filter to dry completely for at least 24 hours should help with any odors. You can also remove the clear bin from the cyclone pack, allowing you to remove any dust or debris from the mesh shroud using a soft brush or dry cloth:

ea3773cf-43cf-438b-8a38-de7813b1d8b6.jpg

However, please do not wash or submerge the cyclone pack itself as this is likely to cause damage to the machine not covered under guarantee.

If you wanted to order a replacement the cyclone pack with a new one, I would encourage you to contact our experts directly. Along with the cyclone pack, we would need to send you the separator tool needed to remove the cyclone pack from the main body of the vacuum. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US) or 1800 239 766 (AU).

Jul 22, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

HOW DO I REASSEMBLE CYCLONE ASSEMBLY DYSON DC11


Dear John,

Thank you for your inquiry. We do not recommend disassembling your cyclone assembly, as a result there is not a diagram available. However, we would like to provide further assistance. Please call us directly at 1-866-693-9766 (US) or 0800 298 0298 (UK). We look forward to speaking with you.

Best wishes,

Jessica

Jul 24, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

How do I clean the top part of the bag the piece with all the holes


Hi Erena,

The section of the cyclone assembly with small holes in is known as the shroud. If this has become blocked with debris, you can clear it using a soft brush or a dry cloth. However, never attempt to wash the cyclone assembly or submerge it in water, as this can cause damage.

To access the shroud, remove the cyclone assembly from the machine, and open the base as if you were emptying it. You can then use the silver catch at the rear of the cyclone to separate the cyclone pack and the clear bin.

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 03, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How do you get the canster apart on a dyson animal vacuum


Hi Ira,

You should be able to separate the clear bin and cyclone pack by following these steps:

  • Remove cyclone assembly from the machine, and empty it as usual
  • With the bin base still open, use the silver catch at the rear of the clear bin to separate the bin from the cyclone pack
When you have the two parts separated, you can wash the clear bin using cold water. Make sure it's completely dry before reassembling. You can clean any debris from the shroud using a dry cloth or soft brush - however, the cyclone pack must not be washed or submerged in water, as this could cause damage.

I hope this information is useful to you - if you need any further assistance or advice, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 24, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How do I seperate my dyson DC 24 for cleaning


Hi there,

To separate the clear bin from the cyclone pack, remove the bin from the machine and open the base as if you were emptying it. You can then separate the clear bin and cyclone pack using the silver catch on the rear of the cyclone pack.

You can wash the clear bin by rinsing it with cold water - always ensure it's totally dry before replacing it.

Dirt can be removed from the cyclone assembly using a soft brush or dusting cloth, but never attempt to wash this part or submerge it in water, as this could damage to the machine.

I hope this information is useful to you - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support

Jan 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Our vacuum smells of dog when in use. We have clean out all the filters but it still smells horrible. Any suggestions?


Hi there,

I'm sorry to hear you're having difficulties with your DC14 Animal. You may want to take a look at the page linked below to make sure you've washed the filter correctly - this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it.

http://www.dyson.com/support/help.asp?article=1324&product=DC14-ANIMAL_US


You can also wash the clear bin when separated from the cyclone pack - however, the cyclone pack must never be washed or submerged in water. Make sure the clear bin is totally dry before reassembling the cyclone assembly.

If you need any further help or advice about using or maintaining your Dyson cleaner, please call us free on 08002980298 (UK), or 1866MYDYSON (US) - one of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

Aug 29, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My dyson animal ball smells. I washed the filter and since then, it smells like either feet or wet dog. How can I get the smell to go away?


Hi there,

Sorry to hear you're having difficulties with your Dyson cleaner. If your machine smells, it may be because the filters weren't completely dry when you replaced them after washing them. There are a few steps you can take to remedy this:

  • Re-wash both filters, following the steps shown in the video embedded below, and make sure they're totally dry before replacing them. It may help to leave them under a radiator for at least 24 hours.
  • Remove the clear bin and cyclone assembly from the cleaner, and separate the two parts.
  • Wash the clear bin, and try tapping the cyclone assembly gently to dislodge any damp dust which might be caught up inside. Do not wash the cyclone assembly, and make sure the clear bin is totally dry before reassembling both parts and replacing on the cleaner.
Here is a copy of the cleaner's user guide, in case you don't have yours to hand:

http://media.dyson.com/downloads/us/floorcare/manuals/dc25_opmanual_usa.pdf

Following these steps should help you resolve your issue. However, if you try this and are still concerned about your cleaner, or if you have any difficulties carrying out these steps, it's probably best if you get in touch with us directly. One of our experts will be happy to provide further assistance - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 10, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

There is no suction on my vaccum, hoses appear not to be blocked


have you checked your permanent filter. is that plugged? Have you taken the small solid plastic passage off the side of the machine and checked for a plug there?
Did you by chance rinse your cyclone with water at some point? You can disassemble the cyclone and clean that. google has some videos on cleaning your cyclone. just google clean dc07 cyclone and you'll get several

Sep 21, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Washing the cyclone


Hi John.

Try this site for help http://dysonmanuals.llc.nu/
The Dc08 poor suction manual covers complete strip down of the cyclone unit,

Aug 31, 2008 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

My dyson cyclone assembly will not spin when it picks up dirt.


http://geeksquad.fixya.com/ThreadView.aspx?prdid=34171&thid=680773
My dyson cyclone assembly will not spin when it...
Posted by littleladysc on Jun 18, 2008
I have 2 dyson dc07. The cyclone assembly will not spin when dirt is picked up, but when I change them out the vacuum is fine, so I know it is the cyclone assembly. Any suggestions? Thanks!


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Dyson DC07 Bagless Upright Cyclonic Vacuum.

It sounds to me that you may have a clog but when you said you changed them out the vacuum is fine, so a couple of things, if the vacuum is still under a factory warranty of 1 or 2 years the cyclone assm still would be under a factory warranty. If it is over the 1 or 2 years then you would have to replace the cyclone assm but you may want to check with the Dyson Factory Tech Support / customer Service line as per the problem, and they can ship you the part from the factory or to check with your local vacuum cleaner dealer in your area and they may have one in stock or they can order one for you. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 questions@dyson.com
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.


Jun 18, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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