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Hi.
C3100: ISU home position error
It usually means the scan carriage can't move.
If it s a little MFP, you can unlock the scan with the yellow button on the left of the glass (under the DP). (This was only meant for transport reason).
Otherwise - Possible cause:
Defective FFC between CCD PWB (YC1) and control PWB (YC8).
- Replace the image scanner unit (ISU)
Defective FFC between control PWB (YC6) and scanner PWB (YC103), or improper FFC insertion:
- Reinsert the FFC. Also check for continuity within the FFC.
If none, remedy or replace the FFC.
Defective home position sensor.
- Replace the home position sensor.
Defective harness between ISU motor and scanner PWB (YC104),
or improper connector insertion.
- Reinsert the connector. Also check for continuity within the connector harness. If none, remedy or replace the harness.
Defective ISU motor.
-Replace the ISU motor.
THIS MIGHT HELP I LOVE OLD SCANNERS AND ALL IN ONE PRINTERS. MOST OF THE TIME YOU HAVE TO GOTO MY COMPUTER AND SCAN IT A DIFFERENT WAY. LET ME KNOW IF I CAN HELP FURTHER.
This code means machine's scanner home possition error. Try to check scanner home possition sensor if fixed in its possition. if not try to check scanner lamp unit movement .
reinstall all the programs and drivers.... what error codes are you getting? we need a little more info from you and we shouldnt have to coax it out.... if you want to be sucessful in getting your questions asked please tell us what you have done what u think is wrong what is setup how its setup why its not working i.e. you press the scan button but computer does nothing, .... or the scanner wont even turn on.... and we can provide a much better solution!
well it all depends if you have a flatbed scanner or a scannrer in you printer so for me to answer it i need to no what operating system you using and the type of scanner is it part of the printer all in one or just a regular scanner
I believe that you are trying to scan via HP solution center. Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?
If u get the same lines, we have to remove the USB Composite device and imaging device drivers.
1.Right click on MY computer ->Properties->Hardware->Device manager.
2.You will get Device manager window popping out.
3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.
4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)
5.Disconnect the USB and reboot the PC.
6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.
7.Try scanning.Please let me know after following the steps!
This has happened to me on several occasions with a couple of different HP all-in-one scanner/printer's. The HP driver/program itself may be in a phase where it's attempting to complete a scan, which would prevent you from scanning anything else. You can confirm whether or not this is the problem by restarting your computer and attempting another scan. You'll get an error message saying the scanner is currently in use.
You may want to try to completely remove the installation files for the scanner, and reinstall either from the disk or let windows install it for you via "plug and play". Then update the drivers from hp's website. See if that resolves your problem.
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