Question about Whirlpool Cabrio WTW6600SBT Top Load Washer

3 Answers

Lte5243dq6 tub broken loose

The tub has come loose and leans to one side. How do I access and or fix?

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  • Anonymous Feb 17, 2009

    i have the same issue

  • aggravated66 Mar 21, 2009

    I have the same exact problem. One of the suspension parts has broken loose from the base. The replacement parts, if I get the suspension parts and the base will be around $180. This does not include labor. This seems a bit high considering the unit only cost approximately $800. It has been less then three years. Is it time to cut my loses and find a different brand? Or should I expect to replace these parts every three years?

  • danydena Mar 29, 2009

    Yes, I have the same machine & problem. I have not ordered the parts yet but would like to know if the washer top & door assembly snaps off & then the front in order to access removal of the washer drum-base assembly. Or could you post the instructions from the mfg to open it and install the parts please. Thanks.

  • Anonymous Apr 07, 2009

    Update from danydena@comcast.net- ordered the parts after finding them on line for $65.00 + shipping and have installed them with good results. D0 a google search and found it took 4-5 days to get the parts. Works great. About 1-1/2 hours to complete. Bring your tool box.

  • webetrvln May 25, 2009

    Hello, i had the same problem. this unit is only 2 years old with very little use on it . first the repair guy said it would run $250 parts and labor, the shock was bad. then he found the base cracked and then the repair was up to $450. i decided not to have the repair done and take a loss. i contacted whirlpool and was told that i only had a 1 year warranty on it. which i already knew. i told this unit had verylittle use. they said they would sell me the parts at 50% off. i said i just wanted to make sure that this was not going to become a money pit with more repairs. whirlpool said that they could give me 15% off a new machine, but if this iswhat their product is like then i would be buying a new brand in the future. just for the record, i have other whirlpool appliances , including seperate washe and dryers and have had good luck with them. i think this one was designed poorly!!!!

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I had the exact same problem. I was able to find out that the suspension rods are prone to this problem and Whirlpool had actually replaced all of them with a new kit part # that comes with 3 new suspension rod springs and replacement instructions. The old part # is 3406201 and the new part # is W10207783. When I called Whirlpool parts and expressed disappointment over the fact that the washer/dryer combo is just over 1 year old (and thus out of warranty) and that they recognized the poor construction of the original parts by the fact that they have a new kit to replace the 'defective' ones, I convinced them to sell me the new W10207783 kit at 50% off.

So I'm in the process of replacing the rods and unfortunately, once I got everything disassembled, the instructions say to inspect the screw threads in the base. Sure enough, all the loose spring movement wore away at one or two of the base screw threads, so I now have to order a replacement base. I just gave them the same explanation as to why I should get it at 50% off, and they agreed to grant me a courtesy discount on the base. Base part # is 8577373. They have 393 of them in stock as of 2/28/09. They wouldn't comp me on shipping at all, but I wanted it shipped 2-day since I have washing machine parts all sitting out and about.

I'm anticipating that once I get the new base, I'll be able to screw in the new springs and put everything back together within an hour or so and have a good-as-new washer. I'm a big do-it-yourselfer, so this work may not be for everyone. You could probably buy the parts discounted from Whirlpool then call a service repairman to follow the instructions and do the replacement for you. But because I did it myself, my total out of pocket, for the two parts at 50% off each plus tax and 2-day shipping on each order, was about $135 (~$70 for the springs and ~$65 for the base, including tax and shipping). If you're smart, you'll order both parts at the same time to economize on shipping. Or, maybe I'll try to scan and post the disassembly instructions so you can take it apart to see if your screw threads are stripped as well before you call to order only the replacement partsthat you truly need.

The whirlpoolparts.ca website is much more user friendly for the replacement purposes as I was able to find much more info there than on the US site. Here is the parts schematic for our unit:
http://www.whirlpoolparts.ca/parts/fspShowPageDetail.php?model=LTE5243DQ6&pageNo=11&bottom=true
and a service bulletin about the replacement of our suspension springs:
http://whirlpoolparts.ca/bulletins/attachments/bulletin_544/8178766C.pdf

Tools required for this since they are not listed in the instructions:
-philips screwdriver
--adjustable wrench pliers (needed for removing the suspension nuts, but also helpful for removing the hose clips which was tricky -- slide the hose clip up and off the hose, then with both hands, twist the hose to loosen it and get it off)
--1/2" wrench
--5/16" hex driver
--old towels, moving blanket or cloth drop-cloth to protect your floors

Good idea to vacuum out all the dust and other junk when you have the base out. Also, when you remove the counterbalance spring, use a paper towel to get a good grip and also to protect everything from getting greased up since it's got grease clumps there to prevent wearing away of the metal-on-metal. Be sure not to wipe it all off since it should remain there for that purpose. Also, I found it easier to unhook the bottom part of that counterbalance spring than the top -- the instruction just says just to unhook it.

One other note is to have an extra stabilizing hand help you when taking off the suspension nuts. Once you have 2 of them off, the whole assembly becomes very unstable. When taking those nuts off, don't worry if they fall behind the suspension screws, it's actually easier to have them do that, then after taking the assembly off the suspension springs, pull out the nuts. I'm sure I'll have a hard time lowering the assembly onto the new springs and getting the nuts started at the same time, so I figure an extra hand might very well come in handy when I get to this point too.

Good luck to all in fixing this annoying problem! Once I'm done with this mess, I'll report back to let you know how it all went when all was said and done...

Posted on Feb 28, 2009

  • 1 more comment 
  • Adam Apr 07, 2009

    Finally got around to scanning and posting the instruction pages. See
    below the 3 pages that came with the replacement suspension set. It's
    been a couple months and my work has apparently paid off -- no problems
    with tub stability whatsoever. To the people that posted above after my
    posting, if you call Whirlpool, you should be able to convince them to
    sell you the new suspension replacement kit and a base for 50% off...
    Good luck!




  • Adam Apr 07, 2009

    For some reason, fixya.com sized the images down too small for them to be usable. Here is the PDF:
    http://www.megaupload.com/?d=JSWN03AU




  • greg collins Aug 05, 2013

    do all 4 suspension rods have springs from the rod to the tub?

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I just repaired mine by opening the unit:
1/ Removing the top by unscrewing the 2 mounts for it on the back of the unit. Careful not to drop the 2 brackets, they easily fall into the unit and you have to fish around to find them. 2/ Removing the front by unscrewing the 2 screws on the front.
Once open I could see that one of the suspension springs had come loose. My initial reaction was that it needed to be replaced but then I determined that I could reposition the rod back on top of the spring and twist them together. This essentially fixed that suspension rod. I then noticed the unit was un-level and perform the same twist/tighten on the other 2 springs. This leveled the barrel properly ( I used a level across the top of it ).
i re-assembled the unit and test it. The machine now runs great, its significantly quieter than its been in months.

Posted on Jul 11, 2011

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  • 198 Answers

One of the suspension rods is probably broken.




8564009
Damper Assembly, Tub Suspension (Set Of 4)

Posted on Jan 24, 2009

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1 Answer

Could the spinning barrel be off center,what has come off?


Front load washers often use a self contained electric drain pump and the motor may be worn or damaged and require the complete pump to be replaced. Remove any foreign objects or replace the worn or damaged pump, thencarefully tighten the hose clamps and check for leaks before installing the cabinet or front panel.

All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

Some models of top-load washers use tub dampening straps to cushion the movement of the tub during the spin cycle. There are four straps attached to the top of the tub and to each corner of the cabinet

Also There are four suspension rods that suspend the tub and allow the tub to free float. If the suspension rods are noisy, there will be a squeaking noise during wash. You can fix this by putting bearing (lithium base) grease in the cup that each rod rests in. If it continues to squeal replace all four rods the cups come with the rods, replace them as well.

If your washer has a loud banging noise during spin the balance weight may be loose. This weight is to counter act the weight of the motor so you will find the weight directly behind the motor. Sometimes simply tightening the bolts will fix your issue but if the bolts are stripped out get some bolts slightly longer than the original bolt to allow you to put a locking nut on the bottom side of the mounting plate. If the weight is broken replace it.

Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.
By the way my advice is free cuz God is good!



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Some models of top-load washers use tub dampening straps to cushion the movement of the tub during the spin cycle. There are four straps attached to the top of the tub and to each corner of the cabinet

Also There are four suspension rods that suspend the tub and allow the tub to free float. If the suspension rods are noisy, there will be a squeaking noise during wash. You can fix this by putting bearing (lithium base) grease in the cup that each rod rests in. If it continues to squeal replace all four rods the cups come with the rods, replace them as well.

If your washer has a loud banging noise during spin the balance weight may be loose. This weight is to counter act the weight of the motor so you will find the weight directly behind the motor. Sometimes simply tightening the bolts will fix your issue but if the bolts are stripped out get some bolts slightly longer than the original bolt to allow you to put a locking nut on the bottom side of the mounting plate. If the weight is broken replace it.

Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.










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All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

Some models of top-load washers use tub dampening straps to cushion the movement of the tub during the spin cycle. There are four straps attached to the top of the tub and to each corner of the cabinet

Also There are four suspension rods that suspend the tub and allow the tub to free float. If the suspension rods are noisy, there will be a squeaking noise during wash. You can fix this by putting bearing (lithium base) grease in the cup that each rod rests in. If it continues to squeal replace all four rods the cups come with the rods, replace them as well.

If your washer has a loud banging noise during spin the balance weight may be loose. This weight is to counter act the weight of the motor so you will find the weight directly behind the motor. Sometimes simply tightening the bolts will fix your issue but if the bolts are stripped out get some bolts slightly longer than the original bolt to allow you to put a locking nut on the bottom side of the mounting plate. If the weight is broken replace it.

Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.
By the way my advice is free cuz God is good!



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All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

Some models of top-load washers use tub dampening straps to cushion the movement of the tub during the spin cycle. There are four straps attached to the top of the tub and to each corner of the cabinet

Also There are four suspension rods that suspend the tub and allow the tub to free float. If the suspension rods are noisy, there will be a squeaking noise during wash. You can fix this by putting bearing (lithium base) grease in the cup that each rod rests in. If it continues to squeal replace all four rods the cups come with the rods, replace them as well.

If your washer has a loud banging noise during spin the balance weight may be loose. This weight is to counter act the weight of the motor so you will find the weight directly behind the motor. Sometimes simply tightening the bolts will fix your issue but if the bolts are stripped out get some bolts slightly longer than the original bolt to allow you to put a locking nut on the bottom side of the mounting plate. If the weight is broken replace it.

Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.
By the way my advice is free cuz God is good!



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All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

Some models of top-load washers use tub dampening straps to cushion the movement of the tub during the spin cycle. There are four straps attached to the top of the tub and to each corner of the cabinet

Also There are four suspension rods that suspend the tub and allow the tub to free float. If the suspension rods are noisy, there will be a squeaking noise during wash. You can fix this by putting bearing (lithium base) grease in the cup that each rod rests in. If it continues to squeal replace all four rods the cups come with the rods, replace them as well.

If your washer has a loud banging noise during spin the balance weight may be loose. This weight is to counter act the weight of the motor so you will find the weight directly behind the motor. Sometimes simply tightening the bolts will fix your issue but if the bolts are stripped out get some bolts slightly longer than the original bolt to allow you to put a locking nut on the bottom side of the mounting plate. If the weight is broken replace it.

Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.


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Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.
By the way my advice is free cuz God is good!

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HAS SHOCK ABSORBERS WHEN THEY GO BAD ONE SIDE CAN LEAN ALSO CHECK FOR BAD OR LOOSE BALANCE WEIGHT. LOCATED NEAR THE MOTOR.

All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

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My washer Basket will not stay centered in the machine it leans to the right as you are facing the machine and when it spins it is hitting the right side, also my dryer will not rotate


Hi penpoint1959 - The washer tub is stabilized by a number of springs that are attached to the frame of the tub and base of the washer. Make sure that the unit is loaded evenly and that the entire laundry center is leveled properly. If correct, possibly one or more of the springs may have broken or come loose. As far as the dryer is concerned, it could be a bad motor, a clog in the blower wheel or something binding the tub. Try spinning the dryer tub with your hand. If you notice that the drum cannot rotate freely, I suggest consulting a professional for an accurate diagnosis and to assist with the repairs.

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Excessive vibration during spin


Check the Vibration damper rods to be sure that...
1. They are there and mount is solid.
2. If they are broken in 1/2.
3. The plastic knuckle mounts are not missing/broken.
4. There is oil in the shock absorber/spring section of the rods.

Also - there are suspension springs on the bottom of the tub that could be broken and/or missing.

Replace/repair as necessary.

IF THIS IS A BRAND NEW INSTALLATION - be sure you hav removed the basket shipping pins (4) that secure the tub during shipping.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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