Question about Whirlpool Cabrio WTW6600SBT Top Load Washer
The tub has come loose and leans to one side. How do I access and or fix?
I had the exact same problem. I was able to find out that the
suspension rods are prone to this problem and Whirlpool had actually
replaced all of them with a new kit part # that comes with 3 new
suspension rod springs and replacement instructions. The old part #
is 3406201 and the new part # is W10207783. When I called Whirlpool parts and expressed disappointment over the fact that the washer/dryer combo is just over 1 year
old (and thus out of warranty) and that they recognized the poor
construction of the original parts by the fact that they have a new kit
to replace the 'defective' ones, I convinced them to sell me the new W10207783 kit at 50% off.
So I'm in the process of replacing the rods and unfortunately, once I got everything disassembled, the instructions say to inspect the screw threads in the base. Sure enough, all the loose spring movement wore away at one or two of the base screw threads, so I now have to order a replacement base. I just gave them the same explanation as to why I should get it at 50% off, and they agreed to grant me a courtesy discount on the base. Base part # is 8577373. They have 393 of them in stock as of 2/28/09. They wouldn't comp me on shipping at all, but I wanted it shipped 2-day since I have washing machine parts all sitting out and about.
I'm anticipating that once I get the new base, I'll be able to screw in the new springs and put everything back together within an hour or so and have a good-as-new washer. I'm a big do-it-yourselfer, so this work may not be for everyone. You could probably buy the parts discounted from Whirlpool then call a service repairman to follow the instructions and do the replacement for you. But because I did it myself, my total out of pocket, for the two parts at 50% off each plus tax and 2-day shipping on each order, was about $135 (~$70 for the springs and ~$65 for the base, including tax and shipping). If you're smart, you'll order both parts at the same time to economize on shipping. Or, maybe I'll try to scan and post the disassembly instructions so you can take it apart to see if your screw threads are stripped as well before you call to order only the replacement partsthat you truly need.
The whirlpoolparts.ca website is much more user friendly for the replacement purposes as I was able to find much more info there than on the US site. Here is the parts schematic for our unit:
and a service bulletin about the replacement of our suspension springs:
Tools required for this since they are not listed in the instructions:
--adjustable wrench pliers (needed for removing the suspension nuts, but also helpful for removing the hose clips which was tricky -- slide the hose clip up and off the hose, then with both hands, twist the hose to loosen it and get it off)
--5/16" hex driver
--old towels, moving blanket or cloth drop-cloth to protect your floors
Good idea to vacuum out all the dust and other junk when you have the base out. Also, when you remove the counterbalance spring, use a paper towel to get a good grip and also to protect everything from getting greased up since it's got grease clumps there to prevent wearing away of the metal-on-metal. Be sure not to wipe it all off since it should remain there for that purpose. Also, I found it easier to unhook the bottom part of that counterbalance spring than the top -- the instruction just says just to unhook it.
One other note is to have an extra stabilizing hand help you when taking off the suspension nuts. Once you have 2 of them off, the whole assembly becomes very unstable. When taking those nuts off, don't worry if they fall behind the suspension screws, it's actually easier to have them do that, then after taking the assembly off the suspension springs, pull out the nuts. I'm sure I'll have a hard time lowering the assembly onto the new springs and getting the nuts started at the same time, so I figure an extra hand might very well come in handy when I get to this point too.
Good luck to all in fixing this annoying problem! Once I'm done with this mess, I'll report back to let you know how it all went when all was said and done...
Posted on Feb 28, 2009
I just repaired mine by opening the unit:
1/ Removing the top by unscrewing the 2 mounts for it on the back of the unit. Careful not to drop the 2 brackets, they easily fall into the unit and you have to fish around to find them. 2/ Removing the front by unscrewing the 2 screws on the front.
Once open I could see that one of the suspension springs had come loose. My initial reaction was that it needed to be replaced but then I determined that I could reposition the rod back on top of the spring and twist them together. This essentially fixed that suspension rod. I then noticed the unit was un-level and perform the same twist/tighten on the other 2 springs. This leveled the barrel properly ( I used a level across the top of it ).
i re-assembled the unit and test it. The machine now runs great, its significantly quieter than its been in months.
Posted on Jul 11, 2011
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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Hi penpoint1959 - The washer tub is stabilized by a number of springs that are attached to the frame of the tub and base of the washer. Make sure that the unit is loaded evenly and that the entire laundry center is leveled properly. If correct, possibly one or more of the springs may have broken or come loose. As far as the dryer is concerned, it could be a bad motor, a clog in the blower wheel or something binding the tub. Try spinning the dryer tub with your hand. If you notice that the drum cannot rotate freely, I suggest consulting a professional for an accurate diagnosis and to assist with the repairs.
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