Question about SanDisk Sansa m240 MP3 Player

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My sansa mp3 just froze in the welcome screen when you turn it on

It just loaded and never went to the home page to the options.
it still charges and every thing but thats the only problem.

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  • Sagayaraj Arulanandu May 11, 2010

    Hey,


    do you find this behavior on the actual MP3 player or on the PC? what's the model?

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  • Contributor
  • 51 Answers

Hi,
Try these steps:
SOLUTION 1
 - Reset the device. 
1. Press and hold the Power/Menu button for approximately 20 seconds. 
2. Release the Power/Menu button. 
3. Press the Power/Menu button again to turn on the player. 


SOLUTION 2 - Power cycle the device. 

STEP 1 - Remove the battery 

STEP 2 - Power cycle the player 
1. Connect the device to the PC. 
2. Leave the device connected for about 2 minutes. 

STEP 3 - Turn on the device 
1. Disconnect the player from the PC. 
2. Insert a fresh AAA battery into the player. 
3. Turn on the player. 

Posted on Jan 27, 2009

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My sansa mp3 just froze in the welcome screen when you turn it on


You can try to reset the device by pressing the power button for about15 to 20 seconds..if that doesnt work I would recommend you to go tothe sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
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