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I was having this issue while using this headset on my PS4. I bought a small,2ft USB extension, to move it away from the PS4 console by about 2 feet and now it works perfect. It was something about the interference from the remote controls. Hope this helps.
Check where your phone is during the conversation. Even if it is written that Bluetooth works fine up to 10m I usually have problems when phone is in the pocket on the other body side that my headset receiver.
these kits are not very good and they are old, you are also unable to update software to work with new phones and the mic quality is poor.
go to your paired devices on your phones and change the hf850 to not connect automatically on both the phones, this may work.
If you can get a full refund and only pay the difference for a parrot it will be worth it. Also look at the THB Bury kit.
I have the same headset and thought the same thing , its just not loud. When you have it on , it beeps a few times and not very loud ever. Turn the volume on the headset up all the way and just forget it. Hope this helps.
You broke the Microphone curcuit. In most cases where you drop a phone , you will have to replace it as the cost of parts and labor almost alwaays More then a new phone. But see what type of repair your Provider gives?? Good Luck