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I had the same problem. Mine completely stopped working after I put a small carrot in there. Can't find a customer service number for them. I did find an email for Antoinette Ramos. email@example.com She emailed me back and said they would send me a new Juicer. Almost 20 days later, I have not received it and I can't get a reply email from her at all. I just looked at the email and her phone number is on there, so I will be calling. Here it is incase you still need it.