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This speakerphone is a separate speaker from the handset speaker, so if you can't hear through the handset and you have ensured that the volume in your profile is set up to max, then I would have to say there is something wrong with the handset speaker.
I had the same problem. I called T-mobil, my carrier, and they had me take the battery out while the phone was 'on' and put it back in. After the security scan was done, the tech called me back on my cell - problem fixed. (I'm not sure if he did something on his end too, but at least try it your self first!)