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First check the gas, connect the regulator to the cylinder but unclip the hose and do not light the heater. Turn the gas on for a second to see if the regulator is working OK. Next make sure there are no blockages in the pipes up to the burner. If all clear then vent the pipes to clear all air. If still not getting any gas the problem could be a faulty tilt switch cutting the gas supply or a worn thermocouple. Short out the tilt switch to test and if not fixed then change the thermocouple. Found this site very useful with tips patio heater problem solving.
The first thing to wear out is a thermocouple, these will cause the pilot to go out when you turn to full. To check if the tilt switch is working just short it out by joining the leads up. Found this site very useful in solutions to Patio Heater Problems.
Gas Valves are not meant to be repaired only replaced. So I would have them replace the part and have them warranty there work. If the heater is very old and the replacement part is going to be half the cost of a new one You might want to put that Money on a new one and get a New manufactures warranty in the deal. Just another point of view....... Hope this helps
that the pilot light is directed at the thermocouple, a copper 'tube'
that heats up when the pilot light is lit. You should be able to see a
copper coloured small tube that the pilot light is directed at - if the
pilot flame is not heating that tube then the main burner will not
If the thermocouple is being heated correctly, then it
could be a fault with the thermocouple itself (can be replaced) or the
If the pilot flame is not heating the end of the
thermocouple you should be able to adjust its position so that the pilot
flame is directed at it more accurately
The heater you have is not sold by RTA INTERNATIONAL. We are the distributor for GARDENSUN patio heaters. From what you say, I would think you have a pressure problem or a bad thermocouple. Check all your fittings by spraying them with soapy water. Be sure you turn on your gas to check.
Check the tip of your thermocouple. Be sure the tip is tapered and not burned through on the tip. If it is, you need a new thermocouple.