Will be replacing both springs
SOURCE: Broken torsion spring needs to be replaced
There are indeed two springs that "cross" each other, and they must be both be replaced to ensure full strength.
Normally
you have to separate the door panels (as shown in the attached photo)
and then you'll see the previously hidden screws you need to remove.
Or you can watch a YouTube video (not a video I
made) that demonstrates how it's done.
You can usually find
helpful exploded view diagrams and order parts by entering your full
model number here.
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SOURCE: Microwave door tension spring
See answer here http://www.fixya.com/support/t265705-microwave_door
in different thread.. Basically have to pry plastic trim ring off inside of door with putty knife (careful, it cracks easily) to get to screws on bottom of door. See second pic. Top screws are easily accessible from inside of door. Spring can easily be replaced by hand once you get adequate access. You'll need a fairly stubby right angle screwdriver (I used a cut-down #2 Phillips bit and small Vice-Grips as a make-do) to get to the screws. Also need Torx (T10, I think) to detach the shock absorber doodads from the door where they attach above the hinges. If you're just starting to take the door apart, be careful when you take out the top 2 screws on the inside-- they hold the inside plastic piece on , but they also hold the whole outer stainless/ glass/ handle piece on. It just slips in at the bottom, so be ready to slide it out when you take these screws out.
SOURCE: Microwave Oven Door Spring Replacement
Remove the front panel by removing the screws located on the inside of the door (note hold door inplace, since it is heavy and will fall out after screws removed). Unscrew screws located on bottom of plastic retainer (2 each) Remove tension spring. Note 2 are included right and left. Note color of spring on end, different springs for different door types, stainless, black,beige or white. Replace all in reverse order.
If the microwave door won't open the open lever might be broken. This part can be replaced separately.
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If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.
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If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.
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If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.
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If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.
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If the microwave door won't open the button might be broken internally. The button can be replaced.
Enter your model number to see parts for your microwave.
If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.
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