Question about HP DeskJet 3820 InkJet Printer

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Printer Cradle does not remove to center of cradle rod

During an attempt a print a one page document, the replace black cartridge notice came on. I tried several times to continue to print without replacing the cartridge by pressing the power, resume, and cancel buttons. After purchasing a new cartridge, I opened the cover and attempted to replace it. The printer cradle moved to the extreme right followed by a movement to the extreme right with the cover in the open position. The paper feed rollers were running continuously during the entire process making a screeching noise.
When I opened the cover with the power turned on, the paper feed rollers contiunue to turn and the print cartridges/ cradle remains in the extreme right position.It presently remains in the extreme right position and will not move in either direction whether the door is open or closed.

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Bad cartridge carrier, probably uneconomical to get it fixed. However, try unplugging the power cord for 10 seconds. Good luck.

Posted on Jan 22, 2009

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