Question about Compaq Presario 5000 PC Desktop
2 days ago I got a pop up for one of those spy-ware programs that try to get you to download their software, I tried cancel out of it and I wasn’t able to. I couldn’t even get out of it through task manager. Everything was frozen up on my computer so I did a hard shut down. Now I can’t get into my computer at all. When I power up it brings up a screen saying that my computer was shut down improperly and it gives me the options to open windows normally, to restart my computer from the last time it worked properly, from safe mode, safe mode with networking, and another safe mode option that I cant remember off the top of my head as I am not at home in front of my computer. When I try to use the first 2 options it goes to the windows screen like its going to reboot but nothing happens it just stays at that screen. When I try any of the safe mode options it goes to a screen that looks like a DOS screen and it has the drivers rolling up the screen to the end then stops and then does nothing else and it is frozen in that screen. HELP!! I have tried everything I can think of and all I really need to be able to do is open windows normally so that I can fix the other problems. Can anyone help?
Step 1: Removing recently added hardware
Use the steps in this section to disconnect any recently added hardware and test for the error.
NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.
Step 2: Restoring with System Restore
Use the steps in this section to restore Windows XP to an earlier time:
Type: rstrui and press Enter. The System Restore screen will appear.
Posted on Jan 22, 2009
The short answer....reinstall windows. Yes you well loose what is on your hard drive, but atleast you can use your computer. Need more help? Let me know. Good Luck!
Posted on Jan 21, 2009
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Posted on Jan 02, 2017
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