Question about Microsoft Zune JS8-00001 Digital Media Player

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Equalizer is not fuctioning

I don't know if it is a hardware problem with the audio output, sound board (if it has one, not very familiar with zune hardware) or a software problem with the equalizer, but sound quality is not working properly despite any change to equalizer setting. vocals and treble are much much quieter than they should be to the point of being drown out by backup rhythm sections. i can't access the software and i don't know where i can take it for a diagnostic to be run.

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    .. Can't access the software? On your computer? Doesn't matter, the Zune software won't help.
    .. What firmware version do you have (on the device)? Should be 3.1, go to Settings, then About, then Zune, there is the firmware version (& other stuff meaning nada)
    .. There is absolutely no change to the sound quality when you changed to each of the 8 different EQ settings? Did you try a different headset? I hate those bud things & have 3 different headsets. Each have different playback quality and I swap out an EQ setting for each one.
    .. Ain't nowhere (yet) for you to bring the bugger in. MS is keeping tight reins on repair and diagnosis. Check this MS Support page for some ideas.


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  • 38 Answers

Musta got it all fixed by now...

Posted on Mar 11, 2009

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