Question about Oster 12-Bottle Wine Cellar - Black

2 Answers

Don't cool-no refund/satisfaction from Oster.

I bought a wine cooler as xmas gift on 12/24/07. It quit working and as requested I sent in the power cord to recieve a refund 9/9/08. Oster refuses to back up this company that built this unit under contract in their name. They will not answer any mail and have disconnected the phone number.?????? What next? I have the case number given by the canada company and copies of all receipts. This is the worst service I have ever received from any supposedly honest company.

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  • anchor2 Jan 21, 2009

    Did not work at all. Company said to send in power cord for refund. Oster said they are no longer with company but would get back. Didn't say which year.

  • anchor2 Jan 22, 2009

    The Readout display worked before cutting the cord off. Just no fan or naturally no cooling.

  • anchor2 Jan 22, 2009

    the problem is: No cooling/digital readout on face did light up and readable but no fan movement. Called company in Canada to get repair directions and was told to cut off the plug and mail in for refund. Tryed to contact Canadian number later to check on refund and found them no longer accepting calls/contact.I had the case number Canada co. assigned to original call. Contacted Oster and was told they were working on it. Tried to check on progress later and found Oster no longer would accept calls concerning the 12 bottle wine cooler.That was in Sept. I still have not been contacted by Oster.I am not impressed with the Oster folks standing behind their warrenties.

  • anchor2 Jan 22, 2009

    straight cord as far as I remember.. I didn't pull back off.

  • thebenp Jan 31, 2009

    Hey, I have this problem as well, (unable to turn unit on) and would like to hear how to replace the power cord. I think I can just try it with a drop cord, but I was wondering what best way to connect wires with new cord and stuff like that. Thanks a lot! Hope I can get this unit working, as it seems throwing it away is my only other choice.

  • Anonymous Feb 24, 2009

    We bought 3 Oster Wine Cellars from Best Buy last summer. Not one of them cools at all and they all broke within a month. They are in two separaqte houses. I have called about 20 numbers with no success. Worst service i have ever seen. Even Best Buy didn't know how to contqct the Petters Consumer Brands. $almost $400 blown out the window. No refund, no service. Do not buy any of these products.

  • James Bradburn
    James Bradburn May 11, 2010

    Ok if just straight cord with no pack on the end of cord that plugs in wall. You will need to go buy a orange drop cord that the same size diameter as the piece thats still attatched to the appliance. The piece that still attatched has 3 wires inside right?

    NOTE-There still may be more than just the cord thats the problem, but if you still like to continue, the get the drop cord and black electrical tape and we can start with that.

  • James Bradburn
    James Bradburn May 11, 2010

    Can you confirm that the cord that you cut off was just a straight cord, with or without transformer on the plug.

  • James Bradburn
    James Bradburn May 11, 2010

    ok so you have cut the cord off before or after this conversation??

  • James Bradburn
    James Bradburn May 11, 2010

    Ok it seems that there is a big problem with the power cords on the unit. Oster is telling people to cut the cord off the unit to send in to them. To me this is strange. But if you feel that you have waited long enough for them to tell you to cut the cord off then I can guide you through the process of putting another cord on. But I would need to know if it is just a straight cord, if it has a transformer on the plug or if it attaches to a power brick.

    Also here is the artical about cutting the cord off.

  • James Bradburn
    James Bradburn May 11, 2010

    Is the problem that it will not cool or will not work at all??


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Ok, fist problem was unit quit working..if it quit cooling yet lights still worked inside and still had power readings on door is not power coord. If the unit stoped cooling is probably fuse and there are two of them in back of unit. One fuse clearly can be seen, the other is coated with a black shrink fit coating and is not well seen. This second fuse is the problem, you will need to replace it. I have same unit and this is what I had to do to get it cooling again.

Posted on Feb 23, 2009

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I noticed that the glass fuse (the obvious one) had some black on the glass, and figured it was blown. replaced it (I think it was a 2.5A 200V fuse or something) with a 3A fuse because that is all I had laying around. required a minor amount of soldering. The unit works again :)

Posted on Feb 23, 2009

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Welcome to Fix ya,
You said, You have the same problem. Bought this wine cooler for Christmas from Best Buy. It died in August. I have contacted the company and been authorized to mail them the cord, original receipt and other information and get a full refund. Not sure that includes taxes or the cost of mailing back the cord, but I would rather fix it if I can.

They have many,many problems with this defective wine cooler as so they dropped this model!
You do not want it even if you can fix it!.
That model is an accident waiting to happen.
Take their refund and trash the unit!
This just saved your house and family!!!!!!!!!!!!
God Bless you.

Haier makes a great cooler that my customers all ask for!

Thank You for using Fixya, Huuum
Please remember to leave a rating.

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