Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer


Hi MY 40gb Nomad Zen Extra had a problem with the headphones. The part that you plug your headphones into came away from the board. I repaired Solder)this but now my Backlight has stopped working. Does anyone know what I might of done to make it stop working and if so how do I fix it. Just please remember if you can answer this that I am no electronic whizz kid Thanks for reading this Peter

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 84 Answers

Hi Peter...I'm shameful to admit that I have very little optimism that my suggestion will remedy your issue, but let me begin by sharing my reasoning with you. According to the chronology of events, your backlight only began malfunctioning after your soldering mend. So let's just keep it simple and deduce that the solder you applied may be shorting another connection, or you may have applied too much heat for too long a period, which may have caused some delamination of the board, or perhaps, melted pre-existing solder which in turn ran and caused a short. So, if you understand and agree with my reasoning, and would like to confirm it by process of elimination, here is my pitiful suggestion..... Let's open your player and reverse your fix while simultaneously employing the art of investigation. Before "getting in there", I highly suggest that you have a magnifying glass handy, or a pair of reading glasses with adequate magnification. If possible, I suggest doing this outdoors when there is adequate natural sunlight. If you must do this in artificial lighting, try to avoid fluorescent tubes as your light source, the exception being Compact Fluorescent Bulbs. Begin by using a flat and stable surface, covered with a neatly flattened towel. The purpose of the towel is to prevent any accidentally dropped screws or parts from bouncing into a proverbial haystack which you will then, have to find a needle in. After opening your player, carefully and methodically examine the immediate area that you worked on, while mentally recalling the possible defects that I mentioned in the 2nd paragraph. Do you see any evidence of any of the scenarios? Do you see any, regardless of how slight, discoloration of the board which could indicate delamination? Manipulate the lighting on the board by turning and skewing your view of it, again, looking for signs of possible delamination. If you easily detect what you think might be delamination, let's just call it quits, reassemble your player and celebrate the fact that your player can still perform all of it's primary functions, which were good enough to make you buy it. Unless of course, you bought it for the backlight. If you see no indication of any of the possible defects mentioned, and would like to continue, our next goal is to remove all of the solder that you applied in the smallest increments possible. Begin by visually scrutinizing your solder, until you can pinpoint a specific area that looks like a prime suspect in causing a short and begin there. If your solder cannot be easily manipulated or removed, you will need to purchase a Solder Wick, which, as the name implies, will allow you to absorb and pull away solder as it liquifies. Keep a mental tab of how much heat you are applying, and for what duration, to minimize possible delamination. Once you have your most likely suspected area of conflict cleaned up, minimally, but adequately reassemble your player and power it up to see if your backlight is once again....backlighting. If it does light properly, and you believe that your headphone jack is adequately secured, pack it up and run for the hills while listening to backlit music. However, if your backlight is still defective, repeat the process, starting with your next most likely culprit area. Well, I've given you enough information enabling you to know exactly what my theory and fall-into-place solution is. If it turns out that I have provided the only response to your issue, please don't use that as justification to follow my instructions. However, if you choose to give it a go, re-read my 1st paragraph immediately prior to commencement.....Please update your post with any developments, whether positive or negative so that I may learn from this too....good luck my friend.

Posted on Aug 03, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Zen xtra firmware problem 40gb

use windows xp sp1, windows media player 9. plug device. wait for mtp display. reboot pc. un plug device then plug it again. upgrade media player to 10. that's it! enjoy!

Aug 07, 2011 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Trying to recover nomad jukebox zen extra

Get an original Vista operating system disc..
then insert d CD and boot from the CD!

Apr 29, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Manual for my nomad jukebox zen xtra 40gb v 1.03.02

thank you for using

here is the site that you can use to download manual for your unit..
it will help you guide for all your question...

please don't forget to rate our answers.

Feb 18, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Creative nomad zen- wont turn. Power light on continuosuly

ash the problem is with vista.find an xp computer and install the newest firmware into your mp3 player.go to creative's website and find the newest firmware

Jan 23, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Creative Nomad Jukebox Zen Xtra

First thing i would do is make sure your at the current firmware.

Dec 18, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Sound only comes out of 1 speaker/earphone (creative Zen)

Hi skillhe...assuming you have tried a different pair of headphones with no success, let's start by updating the Firmware for your player, and also updating the Software for your PC. Click on the URL below to download and install the appropriate updates for your player and PC OS.®ion=1&Product_Name=NOMAD+Jukebox+3&Product_ID=296&modelnumber=&driverlang=1033&OS=10&drivertype=0&x=33&y=12 Please update your post with specifics of failure or success, and we can continue to work on your issue until we have corrected it......good luck my friend

Jul 05, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Lcd for creative

For parts email:

Apr 29, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Lcd 40gb zen xtra

For parts email:

Apr 13, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

Not finding what you are looking for?
Creative Labs Nomad Jukebox Zen Xtra MP3 Player Logo

48 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides