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Samsung front loading washing machine won't spin out.

Error message displayed ''dc'' unbalanced load. Have taken clothes out, put them in rearranged, etc. nothing changes. It goes back to 11 minutes, gets to 9, maybe 4, then same message. This has been going on for 5 hours! Help!

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  • amandakempf Feb 20, 2009

    We bought a machine from Lowe's in November, they had to order it and it took almost 3 months to come in. When we got it in January, it worked (we think) for about a week and then started getting "confused" during the spin cycle. It would stay on 9 minutes for multiple minutes, but without spinning. It would eventually (after many minutes) reset itself, try again, and repeat. At some point, it would give the dc (unbalanced load) code. We had the repair company out and the man called in the codes to Samsung. He had just seen the exact same problem on another machine. He said they needed to order a circuit board part and that they'd call when it came in. Instead, Samsung called and said that part was "indefinitely backordered" and that they'd need to replace the unit. We just had the replacement unit delivered (and installed by Lowe's) and the first load attempt resulted in the exact same problem. We're tremendously frustrated with this...

  • dalmar66 Mar 19, 2009

    Did anyone get this problem fixed as I am also having the same problem?

  • dalmar66 Mar 19, 2009

    I have the same problem and have 3 babies to wash for.....

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We had the same problem. We ordered the washer on Black Friday and just got it this past Sunday. We put laundry in and it would not spin. We got the dc code. We have been on the phone with Sears for the week. A repairman came out to look at the washer today. He couldn't find anything wrong and had to call the tech people for help. They said if the washer is in a space that is below 60 degrees it won't spin because the oil in the back of the drum is too thick when it is cold. They have to order a new board to heat the oil. We thought they were crazy. So we did our own experiment and put a heater in the basement. The washer worked! Now we are just waiting for the new board to see if that solves the problem so we don't have to heat the basement just to wash clothes. I am glad we can at least heat the basement and wash clothes until the part comes. I will post after it has a new board!

Posted on Feb 21, 2009

  • lori faulkner Jan 19, 2011

    Hate to say this but they put a new board in my washer after the first two weeks and I had exactly the same problem because the basement is 50 degrees - I have to spin the clothes 3 times to get them dry enough to go in the dryer. Samsung is aware of this - they state the washer clearly states on page 7 of the manual that it wont operate under 60 degrees. Apparently they decided to leave that off of the purchase information for the consumer but you can read it once you get the manual. I am blown away by this corporate indecency

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I was washing a comforter plus medium size load - it was pretty stuffed. I started getting the "dc" error. I just lightened the load by removing the comforter, powered the machine off, powered it on and did a "spin only" cycle. Btw, all of this was with cold water. I'm guessing the error indicates "Too much stuff in here pal - I'm on strike" (if the machine could talk lol ;)

Posted on Apr 09, 2010

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Check the water filter on the front (bottom left); if the filter is full then the pump can\'t pump out the water before it starts the spin cycle. It has to have all the standing water pumped out before it\'ll spin. Mine was doing the same thing as you described and the filter was full (you\'re supposed to clean it every 2 months); TIP: take your wet clothes out and then use a shop vac to suck the water out of the washer; and then have it ready when you start to open the filter, just crack open the water filter to where water starts to come out and then use the shop vac to suck up the water as it drains out - keeps it from going all over the floor. If your filter is full, then that is your problem - clean out the smelly mess, put the filter back in and then run your washer empty on rinse/spin to test it out - you\'ll notice that water is pumped right away, where before it was taking a while before water was visible and it\'ll drain the water and spin.

Posted on Dec 06, 2012

  • eric snell Dec 06, 2012

    check the water filter on the front (bottom left); if the filter is full then the pump can't pump out the water before it starts the spin cycle. It has to have all the standing water pumped out before it'll spin. Mine was doing the same thing as you described and the filter was full (you're supposed to clean it every 2 months); TIP: take your wet clothes out and then use a shop vac to **** the water out of the washer; and then have it ready when you start to open the filter, just crack open the water filter to where water starts to come out and then use the shop vac to **** up the water as it drains out - keeps it from going all over the floor. If your filter is full, then that is your problem - clean out the smelly mess, put the filter back in and then run your washer empty on rinse/spin to test it out - you'll notice that water is pumped right away, where before it was taking a while before water was visible and it'll drain the water and spin.

  • mjones0229
    mjones0229 Jan 05, 2013

    Thanks, mostly water, very little in filter, but started working as soon as all water cam out. The door had locked and did not open until a substantial amount of water had been drained.

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This advice worked!!! I haven't been able to do laundry all week. The cycle can't spin fast enough during the last 10 minutes. It has been freezing this week and our laundry room is definitely colder than the rest of the house. After reading these posts, I turned a space heater on high in there and ran a warm/warm load. The cycle spun our completely! Great advice! Thanks so much!

P.S. We had a kenmore front loader at our last house that did this same thing in the middle of winter. We called a repairman who replaced the control board or something expensive. I wonder if this is all I needed to do?

Posted on Feb 21, 2010

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I just had exact the same thing happen to me. We had it for a year with no problem but lately sometimes it would get stuck in the spin cycle at 9 min like you described. I had tried all day on just one load and it wouldn't spin. After I saw your post about the washer need to be 60 degree or higher, I went and ran a empty load on normal with warm/warm and let it complete the entire cycle. I then put the clothes back in on spin cycle and it worked!! I later check my unfinished basement and sure enought it was at 55 degree. With all the snow VA had, it has been cold last month, but I too agree that we should be able to wash our clothes at unfinshed basement that would sometimes get below 60.

Posted on Feb 18, 2010

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I following what was posted here and ran some hot water through the washer after having the same problem with the washer stoping at the spin cycle and it somehow worked. The temp in my wash room was in the 70 degree range though..not sure why that helped.

Before the above, I also called Samsung even though I am out of warranty and the lady without mentioning my warranty, called a repair service and gave me a service #, which I was very suprised about.

Later tonight a service or tech support person called from Samsung and suggested some things to help correct this.

He said that if the load was heavy and the Vibration technology couldnt balance the weight that the washer would do this. This situation very well could have been the main reason (sheets and comforter) for my problem, but I didnt tell him to cancel the tech support because if they are going to pay for it, I'll let someone look at it to be sure.

Thanks for the help and hope this might help someone!

Posted on Mar 26, 2011

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Having the same problem with ours. We live in New England and our washer and dryer are in an unfinished basement. After months of frustrating attempts to get the machine to spin we finally called Sears. They called their tech support and explained the problem. Tech support claims there is no fix for this problem. Their only suggestion was to either heat the area above 60 or run two loads of hot water through the unit to heat it up - then try to spin the clothes. Neither of these solutions is acceptable for obvious reasons. I'm on the phone with Samsung as I'm writing this and they are telling me the exact same thing.

I don't think it's unreasonable to think one should be able to locate their washer in an unfinished basement that gets below 60. I'm going to push Samsung and see how they can make good on this - if that doesn't work I'll go back to Sears.

Posted on Feb 12, 2010

  • lori faulkner Jan 19, 2011

    Did you get anywhere with them? I am in Seattle and have the exact same problem - this seems like a disclosure that should have been made at the time of purchase. I am thinking class action suit as Samsung isn't going to do anything about it and I don't know about you but my washer was 1800.00 -

  • Steve Palmieri Jan 19, 2011

    Actually after an epic battle with samsung, I finally got them to refund the purchase price of the washer. Originally they were going to give me a store credit but Sears wouldn't do it. Even though they did refund my money it was such a difficult process I feel their customer service stinks. They need to acknowledge their product has a design flaw and take care of the problem.

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My washing machine started doing the exact same things: got down to 7 mins and got stuck. I googled the problem and found this page. I tried it on a 60 degree wash after numerous attempts at getting it to work. And hey presto!! It's working again! So thanks to all the people, I can now wash my kids uniforms this weekend! Such a relief.

Posted on Mar 05, 2016

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SOURCE: Samsung front loading washing machine won't spin out.

We had the same problem. We ordered the washer on Black Friday and just got it this past Sunday. We put laundry in and it would not spin. We got the dc code. We have been on the phone with Sears for the week. A repairman came out to look at the washer today. He couldn't find anything wrong and had to call the tech people for help. They said if the washer is in a space that is below 60 degrees it won't spin because the oil in the back of the drum is too thick when it is cold. They have to order a new board to heat the oil. We thought they were crazy. So we did our own experiment and put a heater in the basement. The washer worked! Now we are just waiting for the new board to see if that solves the problem so we don't have to heat the basement just to wash clothes. I am glad we can at least heat the basement and wash clothes until the part comes. I will post after it has a new board!

Posted on Feb 22, 2009

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SOURCE: Samsung front loading washing machine won't spin out.

I have the exact same symptom with mine that is only 4 months old. I have a technician coming as soon as the part is available. The problem is the PCB control board. Samsung has corrected a known issue with the original and has manufactured a new one. This is a known issue and thus the part is hard to get. I have, however found a temporary fix. Unplug the machine for about a half an hour. I haven't figured out how long to do it exactly but when you plug it back in it should read PF for power failure. It's the equivalent of a reboot for your pc. I got about 3 days of service from the machine before it stopped spinning again. Another reboot and I'm back in business.

Posted on Feb 08, 2009

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