Question about Pure Digital Point and Shoot Video Camcorder

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Cannot get camcorder to download video

I have a digital point and shoot model 225. I worked great. I downloaded the camera with no problem. I bought my daughter one. She brought it home on vacation and we downloaded it on my camera and now I cannot download mine. Hers is a newer model than mine. My camera has tried to install the software unsuccessfully. It worked at one time How can I fix it? I have a Dell Inspiron 5150/Windows XP.

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  • jaunita_ann Jan 22, 2009

    I tried moving it to the other usb port. No luck. It is trying to re-install the software. It says that the software failed to install.

  • jaunita_ann Jan 22, 2009

    This camcorder has a built in usb no removeable cable.

  • jaunita_ann Jan 23, 2009

    I went to My Computer and brought up the Point and Shoot. I ran the install exe. file. It said that the version that i had was a newer version (from my daughters camcorder). I assume that her camcorder had upgraded my software but it was not compatible with my camcorder. I uninstalled the newer version and now my camcorder is working again.

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You can fix the problem by doing system restore to a date before the problem started.

After doing system restore, you may need to reinstall device software.

System restore it is often the first tool to solve problems on your computer.
Each time you do an update, or install a new software, system settings will be modified, sometimes this can cause Windows operative system malfunctions.
System restore to a date before you had the problem can repair most Windows faults.
Here is the how to:

Before starting System restore close all this running applications.

You can start System restore from start menu:

1.
Click Start.
2.
Point to All Programs.
3.
Point to Accessories.
4.
Point to System Tools.
5.
Click System Restore.
6.
Follow the instructions on the wizard.


cannot get camcorder to download video - 8131add.jpg

You can also start system restore to create a restore point before making an important change to the system.
For example you can decide to create a restore point before installing a new anti virus, or downloading Internet Explorer update.



Posted on Jan 23, 2009

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You will need to remove both cameras from the computer and the softwares that came with them, then install the software for the camera you want to use with the computer and only use that camera with that computer. It should solve the problem but let me know if it doesn't we can look into it together over remote support even..

Posted on Jan 22, 2009

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Try to reinstall the software. you might have a bad file

Posted on Jan 22, 2009

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Unplug the device from the computer and reconnect it and check out if its showing new hardware detected that means its been detected by the computer.but if not such messages its the cable faulty issue replace the cable and try again.the cable will cost you $2 for replacement/new.

Posted on Jan 21, 2009

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Check out the usb wire which connects between camera and the pc/laptop if that is faulty or not connected.try connecting the usb wire in another slot of your pc/laptop and check it may start downloading.

Posted on Jan 21, 2009

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