Question about Panasonic Workio DP-190 Multifunction Laser Printer

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When faxing a 401 error is reported

Fax is not going through to receipient...a 401 error code is coming back on the print out

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  • Anonymous Feb 26, 2009

    I have the same problem I am trying to send an e mail and it rings that a fax machine has picked up but then it stops and the error message is 401 - how can I solve this problem

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  • 284 Answers

Error 401 means that your number is not programed in the machine you are trying to , so it blocks it

Posted on Jan 22, 2009

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How do I print a single call report for a FAX previously sent


Printing a fax call report
A fax call report is a brief report that indicates the status of the last fax that was sent or received.
To print a fax call report
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press to select Print report now. The all-in-one exits the menu settings and prints the report.
NOTE To set the fax call report to print automatically, see Setting print times for the fax call
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Setting print times for the fax call report

You can set the all-in-one to print a fax call report after any of the following events:
? Every fax error (the factory-set default)
? Send fax error
? Receive fax error
? Every fax
? Send fax only
? Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.

To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.
The following print-time options are available:

Including the first page of each fax on the fax call report
If this option is turned on and the page image still exists in the all-in-one memory, the fax call report
includes a thumbnail (50% reduction) of the first page of the most recent fax that was sent or
received. The factory-set default for this option is On.
To include the first page of each fax on the fax call report
Use the following steps to include the first page of each fax on the fax call report:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Use the < or the > button to select Include 1st page, and then press .
5. Use the < or the > button to select On or Off, and then press to confirm your selection.

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We have a seiko precision clock in / out machine model QR- 375 which is displaying error 38. plz help me to fix it


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Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

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How to print to fax using the canon imagerunner 2020i


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You can edit the address book easy by logging to your machine via your broser tipe the ip address of the machine in your browser and press go.If the machine is connected via local LAN.

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Trying to set up fax to print when sending fax


Setting print times for the fax call report
You can set the all-in-one to print a fax call report after any of the following events:
● Every fax error (the factory-set default)
● Send fax error
● Receive fax error
● Every fax
● Send fax only
● Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.
To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.

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Eliminate the transaction report


To eliminate the transaction report, perform the following:
  • Press Function button once
  • Press down arrow 3 times
  • Press right arrow > once
  • Press 5 "Never Print"
  • Press "STOP"
This will eliminate ALL transaction reports. There are 5 options for this function.
  1. Always Print
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This should solve your problem. Please post back with any questions and/or to rate this solution. Thank you very much.
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Status Code 19


Look in you menus. Your log print out is probably set to on and set to print out way to frequently. You can turn that feature off.
You can go to Xerox.com, click on Support and drivers. In the search box type in 116 then go to support and then type in Log, There should be an answer there as to how to shut off log printing. You cold also type in code 19 when you get to the support page.

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That is a fuser code. May be a bad heat rod or just need reset.
Here is how to reset it.

Enter diagnostics, Here is the procedure.

To enter diagnostics:
Hold down ‘0’ while turning on the Power the console will light up. Press ‘Stop/Clear’, the lights will shut off & --- will appear in the display Wait 30 seconds for the optics to complete a self-test before you enter any diagnostic test codes. Never turn off the power before the optics stop moving (or you’ll get a U2 code & possibly some unpleasant noises from the Scan Drive Motor).

Next setp is to use the code to clear the U$ code.
*To clear a fuser code:(401)
Enter diagnostics, wait 30 seconds for the optics to initialize, enter ‘401’ followed by ‘Print’, then shut down the power & wait 10 seconds before switching power back on.

That will normally clear that problem. Often times when a machine has set for a long time they wont warm up right and pop that code.
Another thing, if you can get the machine to warm up and come ot ready then it pops up a U4. Open that right side door. You will see this silver, looks like a small saw blade. It should be silver, but it will have a lot of ink built up on it, take a soft brush and clean it with that.
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