Question about Polycom SoundPoint IP 331 IP Phone

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Polycom 331 won't boot after power outage - Polycom SoundPoint IP 331 IP Phone

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

steve_hillin
  • 44 Answers

SOURCE: We tried to put factory

I answered this question for another user:
http://www.fixya.com/support/t8134583-coult_not_using_boot_server_error

"
This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.
"

Posted on Mar 05, 2011

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Hello i hava aq-see qt426 surveillance system and after a power outage it won't boot, keeps rebooting and freezes on 'system initializing" screen. do i have to format the HD or it could be...


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I have a problem regarding my Polycom Soundpoint IP331. It doesn't boot anymore. It shows only an error which is error.cfg.


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We tried to put factory default in Polycom IP 331 SIP Phone.It is booting continuously and it shows the following error while booting."Error loading 0004f2329caf. cfg". All the other booting...


I answered this question for another user:
http://www.fixya.com/support/t8134583-coult_not_using_boot_server_error

"
This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.
"

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1 Answer

Error loading 0004f220429c.cfg


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You will need to configure a boot server to host the SIP software, BootROM, and all the config files (these are included in with the SIP software).
You can download these from Polycom's product support page:
http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

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this looks like a power issue.replace/repair the power adapter before u send it for repairs to POLYCOM, they will charge u a BOMB

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