Question about Dell 962 Photo All-In-One InkJet Printer

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My printer does not recognise my ink cartridge?

It says that color cartridge is missing?and my black cartridge says unsupported cartridge? so i can't print, or copy anything.
Please help me. my dell tag Number is x7lx161

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If it is not a Dell ink cartridge, it won't work. Dell has it to where you have to buy their cartridge.

Posted on Jan 21, 2009

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I use 3rd party ink and why my color ink light up at my printer pixma mp 287


This will either be because your printer is having trouble recognising the cartridges or warning of low ink because the cartridges have been refilled. Connect a computer to the printer and it will hopefully give you more info.

If your printer cannot recognise the cartridges try wiping the contacts on the front of the cartridges and re-installing. If your printer still doesn't recognise the ink cartridges then sadly they will need replacing.

If it is just a low ink warning then carry on printing untill the printer thinks the cartridges are empty and prevents you from printing. You can them get around this message by pressing the stop/reset/resume button for 5 seconds and continue printing. More information on this can be found here: http://www.refreshcartridges.co.uk/igloo/the-infamous-canon-resumestopreset-button/

Hope this helps.

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  1. Take out the black cartridge once you've determined that you are completely out of black ink. You'll have to rely on the dark hues from the color cartridge to print in black.
  2. Adjust the printer software settings. Once you take out the black cartridge, your printer's software will typically warn you that you are missing a cartridge. Follow the instructions for your printer to allow the printer to print without the black cartridge. Then set the printer to print in black and white, not color. This overrides the black cartridge and allows the printer to access the dark hues of the color cartridge.
  3. Print a test page to ensure that your printer now prints black using the color cartridge.
  4. Print your documents. Bear in mind that your documents may not appear as black as normal. Still, they should be dark enough to pass for black, depending on how much color ink you have and the strength grade of the ink.

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I see you don't have much knowledge about printers. It always helps to know something about your printer. It seem you have a color printer. Usually a color printer has two cartridges. Black cartridge and color cartridge. The color cartridge usually contains three colors; cyan, yellow and magenta. If the black cartridge is empty, you won't see black text in the printed paper. Print a small photo and see. If it has all the colors, but looks dull (without proper black color), that means only the black cartridge is empty. If it is greenish, the magenta ink is missing. Generally orange colored printouts suggest cyan is missing. Likewise, purple color means the yellow ink is missing. If you installed the printer properly using the CD from the printer manufacturer, you will be notified when the cartridge is empty or close to run out of ink. But if Windows automatically installed your printer, then the system won't give such information. From the information you have supplied, I believe your blck cartridge is empty or missing. Oh, I almost forgot to say, some manufactures sell some printers (for example some Canon Pixma models) with only the color cartridge. Switch on the printer and open the printer cover. The cartridges will move to the middle. You can check whether the black cartridge is missing. Do not hesitate to contact us for further help.

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Usually there is more than one cartridge empty when you receive this kind of problem. Try opening the top cover and check if the display changes - it should change to specify one (or more) of the color cartridges as empty. That one(s) should be changed too.

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Be sure you have snap the ink cartridge tight, and check the expiration date of the ink cartridge.

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setup .......???????if your black ink empty you change your near pc Or printer vender........

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This machine is not meant to switch between the two black cartridges. The large one is used when you are using black only, and the small one is used when you are printing in color.

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If the contacts are different, then you may have bought a damaged cartridge, or just simply the wrong cartridge and this would explain why your printer cannot recognise the cartridge. Make sure you bought the same number Lexmark cartridge as the old one. Return it to the store as a damaged cartridge if it is the exact same cartridge. Lexmark would not change the design of a working cartridge to exclude customers from using a printer.

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