Question about Ricoh Aficio AP3800C Laser Printer

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Ricoh Aficio AP3800C Printing Problem

Hi,

Our company recently bought a Ricoh Aficio AP3800C but when we print the pages come out with 2 or 3 black marks on the top of the page - the marks look a bit messy but are no more than 3/4 mm in width. What do we do to get rid of these marks?

Please can you help solve this problem asap?

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If the marks are along the same line and look like dots the black photoconductor needs to be repalced.

Posted on Mar 31, 2009

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Another option if cash is a problem is to take the Black pcu out (top left hand side of machine) and clean the charge roller. This is the black rubber roller that sits above the Drum. Simply turn the pcu over, and use only ****water and a soft cloth to clean the charge roller. It is important not to use any chemicals etc unless you know what you are doing as the drum surface can be damaged easily. If you are feeling really technical you can take the 2 screws out of the front of the unit, pull off the cover and the drum can be prised out to make the charge roller more accessable. Hope this helps.

Posted on May 14, 2009

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