Question about Xerox DocuMate 272 Path-Through Scanner

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Xerox Documate 272

When scanning ..lets say a 3 page document, the scanner scans the firt page and then quits midway on the second. It just sits idiol. What do I need to do for continued scanning like the scanner is suppose to do.

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I am a Support Engineer with Xerox Scanners.

Vivek is on the right track here. The problem is likely either software or communication.

You can download the latest drivers from our website here. I have also written some instructions on the diver update process here.

As I mentioned above, the problem could also occur in the communication between the application and the scanning hardware during the transfer of the image data.

To test where this problem is rooted, you can:
*Try scanning from another application, like OneTouch. It could be some corruption in the scanning application, in which case OneTouch would operate normally. Simply repair or reinstall application to resolve.
*Check the USB connections. Try another cable (6' is standard) or another port on the back of your PC. You might also try disconnecting other USB devices while testing in case there is a conflict.
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Xerox Scanners Support

Posted on Sep 28, 2012

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Reinstall scanner drivers and plug ur scanner in other port. Thank you.

Posted on Aug 14, 2007


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