IPhone AT&T activation problem!!! Help!!!

Hi guys, I had not been able to active my iPhone or use it since my account on AT&T was a business account and they don't accept them. I had to wait until monday for the business support to open and change my account to individual and I am still waiting for activation. Unfortunately this is the short version of what really happened in the last 3 days, since I was transfered from one support person to the next about 20 times spending 2-3 hours on hold everyday.

My question is this - did it happened to anyone else?
Please let me know how to solve this fast. I don't want to spend another 3 days waiting on hold for the AT&T people, I want to know which department I need and what to tell them to activate my iPhone account.

Any information will be highly appreciated, I am desperate.