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Your internet connection, or theirs, might be too slow to handle two webcam feeds along with the audio.
Make sure your laptop is plugged in, as running on battery with a high CPU load can slow down your laptop.
I suggest you make sure you have the latest version of Skype as you it can diagnose problems as they happen.
The performance of Skype is affected by the bandwidth available from your ISP. The video image your are sending and receiving occupy a large part of the information transmitted over the Internet, therefore make sure the video image setting is at a resolution of 320X240 (e-mail size) and if this is still affecting the audio quality to the other person (ie. the voice breaks up) and the video image then switch the video camera off and if sound and video image from the other party is also affecting you, then also get them to switch off their video camera.
Also check the Video and Microphone settings in Skype - Tools - Options etc. Check the correct video camera and microphone has been selected.
It is an easy fix on Skype, I am assuming that is the program you are using for video conferencing. If not you will have to do just about the same thing to correct it. In Skype go to the tools selection on the top bar, select options from the menu, select audio settings and use the drop down selection list and change the source to the USB Mic on the camera from the current selection. You should be able to hear them once this is done. In other programs you need to do just about the same thing since windows uses the default mic. plug in the back of the computer. You just have to change it to the correct source for the mic. Good Luck, RAC